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Pension Benefits Administrator

2 months ago

Toronto, Ontario, Canada OMERS Full time

About the Role:

We are seeking a highly skilled and experienced Member Experience Specialist to join our team at OMERS. As a key member of our Member Experience Team, you will be responsible for providing exceptional service to our members, employers, and retirees, ensuring that their pension benefits are administered accurately and efficiently.

Key Responsibilities:

  • Provide timely and accurate responses to member inquiries regarding pension benefits and administration.
  • Assist members, employers, and retirees with inquiries and administration of their pension benefits.
  • Respond to digital communications and initiate transactions for pension administration processes.
  • Develop and maintain a deep understanding of OMERS pension plans to provide accurate and timely support.
  • Work collaboratively with peers to identify ways to streamline processes and improve member satisfaction.
  • Uphold and demonstrate OMERS vision and core values in all interactions with internal teams, employers, members, and financial institutions.

Requirements:

  • Post-secondary education/accreditation in a business-related field.
  • 2+ years of pension benefit administration/client service or relevant experience.
  • Fluent in French is an asset.

About OMERS:

OMERS is a jointly-sponsored pension plan with over 1,000 participating employers and over half a million active, deferred, and retired members. We are committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process.