Customer Experience Associate
7 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Customer Service
- Provide personalized service to clients, responding to their inquiries and resolving their concerns in a timely and professional manner.
- Assist clients with a range of financial transactions, including deposits, withdrawals, and bill payments.
- Identify client needs and provide solutions to meet their financial goals.
- Financial Services
- Support the sale of financial products and services, including banking and investment products.
- Assist clients with opening new accounts and completing other financial transactions.
- Stay up-to-date on bank products and services to provide informed advice to clients.
- Team Collaboration
- Work collaboratively with other team members to achieve business objectives and provide exceptional customer service.
- Participate in ongoing training and development to enhance knowledge and skills.
- Contribute to a positive and inclusive work environment.
- Education
- High school diploma or equivalent required.
- Post-secondary education or relevant experience an asset.
- Experience
- 1+ years of customer service experience in a financial services environment.
- Proven ability to work in a fast-paced environment and meet sales targets.
- Skills
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Basic knowledge of financial products and services.
TD Bank is a leading North American bank that offers a wide range of financial products and services to individuals and businesses. We are committed to delivering exceptional customer service and supporting the financial well-being of our clients.
We offer a comprehensive benefits package, including health and wellness programs, retirement savings plans, and opportunities for career development and advancement.
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