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Customer Experience Associate

2 months ago

Whitehorse, Yukon, Canada Scotiabank Full time

Join a purpose-driven team at Scotiabank, a leading bank in the Americas, where we put our customers first and help them achieve their financial goals.

About the Customer Experience Associate Role

This role is a key part of our Canadian Banking Branch network, where you will be the face of our organization, connecting with customers in a relatable way and providing exceptional service throughout their journey.

  • Take a proactive approach to understanding our customers' needs and delivering tailored solutions
  • Process day-to-day transactions with accuracy and efficiency
  • Nurture long-standing relationships with customers, building trust and loyalty
  • Identify and fulfill simple sales opportunities to contribute to the Branch's targets
  • Share your technical expertise with customers, introducing them to our mobile banking applications and helping them manage their banking needs
Key Responsibilities
  • Build strong customer relationships and deliver exceptional customer service
  • Uncover and solve customers' needs, providing creative solutions
  • Explain complex concepts in a clear and concise manner
  • Demonstrate success in a target-based performance environment and contribute positively to a team-oriented work environment
  • Demonstrate a willingness to learn and determination to succeed
Requirements
  • Proven customer service skills through work or community involvement
  • Ability to work in a professional, friendly, and efficient manner
  • Flexibility to work a varied schedule
  • Comfort in simple sales situations
  • Strong technical skills and ability to promote digital and self-service banking options
What's in it for you?
  • The opportunity to join a forward-thinking organization with a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities
  • Recognition and rewards for high-performance, with opportunities for advancement and internal training
  • A competitive compensation and benefits package