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Client Experience Specialist
3 months ago
Become a vital part of a dynamic and results-oriented team, dedicated to fostering an inclusive and high-achieving culture.
Role OverviewAs a Customer Experience Associate, you embody the essence and spirit of our branches. At Scotiabank, we prioritize our customers and strive to assist them in reaching their financial aspirations.
Our Customer Experience Associates are relationship-focused and engage with customers in a meaningful manner. As a key member of the Canadian Banking Branch Network, your primary objective is to deliver outstanding service throughout the customer journey by:
- Proactively identifying customer needs and attentively listening to their requests.
- Handling daily transactions efficiently.
- Fostering strong, enduring relationships.
- Contributing to the Branch's objectives by recognizing and addressing straightforward sales opportunities.
- Acting as a technology advocate, guiding clients through our mobile banking solutions and helping them manage their banking requirements effectively.
- Establish robust customer relationships and provide exceptional service.
- Identify and address customer needs.
- Simplify complex concepts for better understanding.
- Thrive in a performance-driven environment while positively impacting a collaborative team atmosphere.
- Exhibit a strong desire to learn and a commitment to success.
Do you possess the skills necessary to excel in this position? We would be eager to collaborate with you if you:
- Have demonstrated customer service abilities through professional or community engagement.
- Are prepared to assist in a courteous, friendly, and efficient manner.
- Can work a flexible schedule.
- Are comfortable in straightforward sales scenarios.
- Possess strong technical capabilities and can promote digital and self-service banking options to our clientele.
- The chance to be part of a forward-thinking organization with a collaborative team of innovative professionals.
- A fulfilling career trajectory with diverse opportunities for professional advancement.
- Internal training programs to support your career development and skill enhancement.
- A commitment to making a positive impact in our communities – for you and our clients.
- Recognition and rewards for outstanding performance.
- A competitive salary and benefits package.
At Scotiabank, we appreciate the unique skills and experiences each individual contributes and are dedicated to fostering an inclusive and accessible environment for all. If you require accommodations during the recruitment process, please inform our Recruitment team.
We appreciate all applicants for their interest in a career at Scotiabank; however, only those selected for an interview will be contacted.