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Customer Experience Associate

2 months ago

Whitehorse, Yukon, Canada CareerBeacon Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide personalized customer service and support to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process a variety of financial transactions, including deposits, withdrawals, and bill payments, ensuring accuracy and efficiency.
  • Assist with responding to and resolving customer concerns, escalating issues as necessary to ensure timely resolution.
  • Identify customer needs and determine solutions to customer problems, opening new accounts and products as necessary.
Requirements
  • High school diploma and/or equivalent experience.
  • 1+ years of relevant customer service experience.
  • Post-secondary education in a related field is an asset.
What We Offer

We offer a competitive compensation package, including a base salary, variable compensation, and a comprehensive benefits program. Our Total Rewards package is designed to support your financial, physical, and mental well-being, helping you achieve your goals and thrive in your career.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal.