Client Relationship Director
4 weeks ago
Company Overview
WHO ARE WE?
Dexterra Group is a rapidly expanding, financially robust, publicly traded organization (TSX:DXT). We maintain a significant presence across North America, offering numerous full-time and part-time positions at any time. Our goal is to provide our employees with more than just a job – we present rewarding opportunities within a culture that values stability, diversity, inclusion, teamwork, employee recognition, work-life balance, and pursuing passions. For over 75 years, the companies that have united to form Dexterra Group have been committed to serving North American clients, creating and managing built environments that are essential to our economy and local communities. This is a source of pride for us. Work That Matters, People Who Care.
Position Overview
WHAT'S THE ROLE?
At Dexterra, we strive to deliver outstanding customer experiences that elevate our clients. Driven by dedicated individuals, we assemble the right teams with the necessary skills to transform challenges into solutions and obstacles into opportunities for innovation.
As an Account Director, your primary responsibility will be to support the efficient operation of the project/contract, ensuring the safety and well-being of employees, protecting company interests and assets, and representing the organization in relation to the client.
Your responsibilities will include:
- Managing the daily interactions with the client.
- Assisting in the planning and coordination of all on-site operations.
- Providing leadership and guidance to staff as outlined in contract specifications.
- Participating in the recruitment, onboarding, scheduling, training, and performance evaluation of all personnel in accordance with corporate and HR policies.
- Overseeing the contract Performance Assessment Process.
- Collaborating to ensure that KPIs are achieved and facilities are maintained at performance levels that not only meet but exceed expectations.
- Ensuring a high level of training and competency for all staff, and that contractors operate at the highest standards and safety protocols.
Qualifications
WHO ARE WE SEEKING?
- Experience in managing client relationships across multiple locations.
- Background in the aviation sector.
- Proficiency in various aspects of multi-functional project management as evidenced by work history.
- PMP certification is advantageous; candidates must demonstrate success in large-scale project management, cost estimation, budget planning, and business accounting.
- Experience in emergency response or military settings is preferred, with a proven ability to perform effectively under pressure.
- Solid understanding of provincial government health and safety codes and standards.
- A clear criminal record check is mandatory for this position.
Additional Information
WHAT'S IN IT FOR YOU?
- Be part of an industry that is increasingly vital.
- Employee Referral Program.
- Opportunities for career advancement.
- While other companies are downsizing, we are expanding.
- Be a leader from day one by joining an industry frontrunner.
Dexterra Group is an equal opportunity employer dedicated to diversity and inclusion. We welcome all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the application process are available upon request.
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