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Assistant Front Office Manager
1 month ago
At Accor, we are seeking a highly organized and results-driven Assistant Front Office Manager to join our team at Fairmont Chateau Whistler. As a key member of our Front Office team, you will be responsible for ensuring the highest level of guest service and maintaining standards for all positions within the Front Office.
Key Responsibilities:- Coordinate Front Desk, Royal Service, and Security Departments to ensure a smooth operation and exceptional guest satisfaction.
- Maximize rooms revenue through the support and implementation of Revenue Management strategies and practices.
- Oversee group & tour business, reviewing and ensuring details of conference & tour resumes are met.
- Liaise with other departments to ensure the smooth management of operations, maintaining a close relationship with Housekeeping, Fairmont Gold, and Guest Services to facilitate VIP and Fairmont President's Club arrival preparation.
- Assign guest rooms to best meet guest needs and preferences, while monitoring inventory to assist in maximizing revenue.
- Know all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for handling of Edwards Fire Panel, ensuring guest safety is followed by all hotel staff.
- Further develop, implement and maintain the Fairmont Service Essentials for the Front Office & Royal Service.
- Monitor and provide feedback on monthly labour expenses.
- Support the Front Office Manager as required in yearly strategic planning, budgeting, and forecasting.
- Develop, implement and maintain new incentives to motivate employees and maximize hotel revenue.
- Ensure effective utilization and productivity of all staff through staff planning, hiring, scheduling and adhering to budget parameters.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Service focused personality is essential.
- Previous experience in a similar leadership role is an asset.
- Prior experience working with Opera or a related system.
- Strong interpersonal and problem-solving abilities and the ability to lead by example.
- Degree or Diploma in Hospitality Management is an asset.
- Subsidized staff accommodation provided.
- Complimentary meal in our staff cafeteria per shift.
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
- Hotel leisure benefits including Golf/Ski passes.
