Customer Service Operations Supervisor

4 weeks ago

Cranbrook, Canada Staples Canada Full time

Job Overview

About Us

At Staples Canada, we pride ourselves on being innovative partners to our customers and the communities we serve. Our mission is to empower individuals to work smarter, learn more, and grow every day.

Within our solutionshop, we collaborate with customers to identify the best solutions for their success, offering services such as Design, Print, Tech Support, Digital Marketing, and Shipping. We seek individuals who are inquisitive, friendly, and enthusiastic about problem-solving.

Commitment to Diversity

Staples Canada is dedicated to fostering an inclusive and diverse workplace. We value and embrace diverse perspectives and contributions from individuals of various backgrounds, including race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. If you require accommodations due to a disability or special need, please inform us.

Key Responsibilities

As the Services Supervisor, you will oversee the Services departments and solutionshop within the store, including cash handling, printing, and technology services. You will collaborate with and support team members in these areas, demonstrating exceptional customer engagement while maximizing sales opportunities. Each day will present a fast-paced, rewarding, and meaningful environment that inspires you to perform at your best.

Your Specific Duties Will Include

  • Collaborating with fellow store leaders to establish sales objectives and targets.
  • Regularly communicating with the team to reinforce the connection between store performance and incentive programs.
  • Engaging with customers to promote solutions and additional sales.
  • Working with other leaders to ensure effective coordination and execution of services, enhancing productivity.
  • Implementing and communicating promotional items and flyers.
  • Maximizing sales potential by developing the sales skills of associates and encouraging a culture of collaboration.
  • Promoting a referral culture and an 'omni-enterprise' mindset where associates are knowledgeable about all service offerings.
  • Managing front-office operations, including cash handling, daily bank deposits, and maintaining accurate cashier totals.
  • Ensuring operational excellence and an outstanding customer experience by adhering to loss prevention protocols and maintaining cleanliness and standards in your departments.
  • Prioritizing a clean and safe environment, ensuring the safety of yourself, colleagues, and customers.

Qualifications

Essential Requirements

  • 3-4 years of experience in retail customer service is preferred.
  • 1-3 years in a supervisory position with direct responsibility for achieving sales and service goals is preferred.
  • Completion of high school education is preferred.
  • Proven ability to deliver exceptional customer service and achieve sales results.
  • Curiosity and approachability.
  • Passion for helping others.
  • Strong problem-solving skills.

Benefits

  • Employee discount.
  • Health and dental coverage.
  • Retirement savings plans.
  • Opportunities for learning and development.
  • And more...

Additional Information

  • Exposure to moderate noise levels from printing equipment.
  • Standing for extended periods while processing various orders is required.
  • Flexibility to work various shifts, including evenings and weekends.

Staples is an equal opportunity employer committed to diversity and inclusion, encouraging applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs throughout all stages of the recruitment process. Please inform us of any accommodations you may require. All information regarding accommodations will be treated confidentially.

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