Current jobs related to Customer Service Supervisor - Cranbrook - Executive Flight Centre Group Ltd
-
Food Service Supervisor
2 weeks ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen and dining areas, ensuring that our customers receive exceptional service and high-quality food.Key...
-
Food Service Supervisor
2 weeks ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen and dining areas, ensuring that our customers receive exceptional service and high-quality food.Key...
-
Food Service Supervisor
4 weeks ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food.Key Responsibilities:Lead and...
-
Food Service Supervisor
4 weeks ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food.Key Responsibilities:Lead and...
-
Food Service Supervisor
3 weeks ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen and dining areas, ensuring that our customers receive exceptional service and high-quality food.Key...
-
Food Service Supervisor
3 weeks ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen and dining areas, ensuring that our customers receive exceptional service and high-quality food.Key...
-
Food Service Supervisor
3 weeks ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food.Key Responsibilities:Supervise...
-
Food Service Supervisor
3 weeks ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food.Key Responsibilities:Supervise...
-
Food Service Supervisor
1 month ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food.Key...
-
Food Service Supervisor
1 month ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen and dining areas, ensuring that our customers receive exceptional service and high-quality food.Key...
-
Food Service Supervisor
1 month ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen and dining areas, ensuring that our customers receive exceptional service and high-quality food.Key...
-
Food Service Supervisor
4 weeks ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen and ensuring that our customers receive high-quality food and service.Key Responsibilities:Supervise and...
-
Food Service Supervisor
1 month ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen and ensuring that our customers receive high-quality food and service.Key Responsibilities:Supervise and...
-
Food Service Supervisor
1 month ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen and ensuring that our customers receive high-quality food and service.Key Responsibilities:Supervise and...
-
Food Service Supervisor
4 weeks ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen and ensuring that our customers receive high-quality food and service.Key Responsibilities:Supervise and...
-
Food Service Supervisor
3 weeks ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen and dining areas, ensuring that our customers receive exceptional service and high-quality food.Key...
-
Food Service Supervisor
4 weeks ago
Cranbrook, Canada Canadian 2 for 1 pizza Full timeJob Title: Food Service SupervisorWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Canadian 2 for 1 pizza. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen and dining area, ensuring that our customers receive exceptional service and high-quality food.Key...
-
Food Service Supervisor
1 month ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen and dining areas, ensuring that our customers receive exceptional service and high-quality food.Key...
-
Food Service Supervisor
4 weeks ago
Cranbrook, Canada Canadian 2 for 1 pizza Full timeJob Title: Food Service SupervisorWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Canadian 2 for 1 pizza. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen and dining area, ensuring that our customers receive exceptional service and high-quality food.Key...
-
Food Service Supervisor
1 month ago
Cranbrook, Canada McDonald's Restaurant Full timeJob Title: Food Service SupervisorWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at McDonald's Restaurant. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen and dining areas, ensuring that our customers receive exceptional service and high-quality food.Key...
Customer Service Supervisor
2 months ago
Customer Service Supervisor – WestJet
Part-Time
YXC – Cranbrook, BC
Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.
Our Cranbrook location is seeking an experienced Customer Service Supervisor to support our WestJet operations. This part-time position will work a variety of shifts including weekday mornings, afternoons and evenings/weekends and is eligible for WestJet Flight Benefits.
Job Description:
The Customer Service Supervisor promotes Executive Flight Centre and acts as a brand ambassador, ensuring a positive experience for all customers. This position is responsible for operations and client relations with the Airline in the Above the Wing capacity, reporting to the General Manager. The Customer Service Supervisor leads a team of Customer Service Agents to deliver excellent customer service, assisting in troubleshooting, addressing, and resolving customer inquiries and concerns and is responsible for ensuring all agents work safely and follow proper procedures.
Responsibilities:
- Provide high standards of service, exceeding customer expectations by providing a safe and positive airport experience.
- Act as EFC’s main terminal operations contact with the Airline, the Airport Authority, contractors, and vendors in the absence of the General Manager.
- Assist customers at check in and gate side by reviewing and/or changing reservations, checking boarding passes, checking travel documents and identification, checking baggage, issuing baggage tags, processing payments, and directing customers to designated areas.
- Demonstrate effective comprehension of all security procedures and regulations.
- Effectively communicate by phone, radio, or in person to provide a positive resolution to requests, grievances, or concerns.
- Monitor staff attendance and performance, and report issues daily to the General Manager.
- Strive to minimize staff turnover and to keep team headcount at acceptable levels, share successes and foster an atmosphere of collaboration and teamwork.
- Address customer complaints professionally, leaving the customer with a positive resolution.
- Provide positive and constructive feedback to staff members in a professional and courteous manner.
- Support the service team as required in their daily operation.
- Ensure effective manpower is scheduled for assigned flights.
- Generate computer flight manifests, coordinate check-in process, and verify customer counts.
- Able to lift customer luggage up to 60lbs.
- Push wheelchairs and assist customers with mobility issues as required.
- Process missing/damaged baggage and incident reports as required.
- Groom aircraft, as required.
- Receive/accept cargo according to IATA/ISAGO rules and regulations.
- Communicate with line service employees in preparation of aircraft for flight.
- Adhere to uniform guidelines as prescribed under company policy.
- Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
- Ensure exceptional, courteous, and respectful customer service through compliance.
- Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
- Perform any other duties as required.
- Minimum of two years experience in customer service, preferably in the aviation industry.
- Previous experience in supervisor role is an asset.
- Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
- Able to multi-task and prioritize in a fast paced, time focused operation.
- Highly motivated and organized with the ability to work under pressure.
- Confident decision maker who can work on own initiative to drive change.
- An Airport Security Clearance is required as a condition of employment.
- Basic computer, mathematics, trouble shooting skills and excellent attention to detail.
- Excellent written and verbal communications skills.
- Able to lift or move up to 60 lbs independently.
- Capability to push wheelchairs.
- Able to walk long distances and stand for extended periods of time.
- Highly motivated and able to work well with minimal supervision in a fast-paced environment.
- Professional appearance and behaviour while providing superior customer service.
- Proficient with MS Word, Excel, etc.
- First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.
- Ability to work a flexible work schedule. You will be required to work shift work, as we are a 24/7 operation.
- Sound analytical thinking, planning, prioritization, and execution skills.
- Professional, punctual, meticulous, and diligent.
- Able to work collaboratively as a productive member of the EFC Team.
- Flight benefits with WestJet.
- A fun and exciting working environment.
- A job that keeps you active and engaged.
- Free Health and Dental Benefits for Part-Time Employees.
- A discretionary bonus program based on overall company performance.
- An incredible work environment focused on hard work, fun and celebrating our successes.
- Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.
We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.
#J-18808-Ljbffr