Current jobs related to Customer Service Supervisor - Cranbrook Alberta, CA - Executive Flight Centre Group Ltd

  • Program Supervisor

    2 days ago

    Calgary, Alberta, D3J, CA Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...

  • Customer Service Representative

    2 days ago

    Cranbrook, British Columbia, U1L, CA Enterprise Holdings Full time

    Must be at least 18 years of age.High school diploma or above required; some college preferredMust have at least 1 year prior customer service, retail, or administrative support experienceMust have a valid British Columbia Full Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug...

  • Customer Service Associate

    2 days ago

    Calgary, Alberta, D3J, CA RONA+ Full time

    Customer Service Associate - Pro Services, Peak (Rona+ Macleod) Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary...

  • Customer Service Associate, Paint/Peak

    1 month ago

    Calgary, Alberta, D3J, CA RONA+ Full time

    Customer Service Associate, Paint/Peak (Rona+ Macleod) Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc....

  • Customer Service Associate, Flooring

    1 month ago

    Calgary, Alberta, D3J, CA RONA+ Full time

    Customer Service Associate, Flooring (Peak/Rona+ Macleod) Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review,...

  • Customer Service Associate, Millwork

    1 month ago

    Calgary, Alberta, D3J, CA RONA+ Full time

    Customer Service Associate, Millwork (Peak/Rona+ Macleod) Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review,...

  • Customer Service Associate

    2 days ago

    Calgary, Alberta, D3J, CA RONA+ Full time

    Customer Service Associate - Flooring, Peak (Rona+ Macleod) Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review,...

  • Senior Supervisor, Warehouse

    1 month ago

    Calgary, Alberta, D3J, CA Loblaw Companies Ltd - Head Office Full time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours,...

  • Uniformed Asset Protection Personnel PT

    1 month ago

    Calgary, Alberta, D3J, CA Loblaw Companies Ltd - Head Office Part time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...

  • Operations Supervisor

    2 days ago

    Calgary, Alberta, D3J, CA RONA Inc. Full time

    Operations Supervisor - Afternoon Shift Language English Français (CA) Apply Now At RONA, over 22,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service some 425 corporate...

  • Customer Service Associate, Electrical

    4 weeks ago

    Calgary, Alberta, D3J, CA RONA+ Part time

    Customer Service Associate, Electrical (Peak) Rona+ Signal Hill Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary...

  • Customer Service Associate, Hardware

    4 weeks ago

    Calgary, Alberta, D3J, CA RONA+ Part time

    Customer Service Associate, Hardware (Peak) Rona + Signal Hill Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary...

  • Customer Service Associate

    2 days ago

    Calgary, Alberta, D3J, CA RONA+ Full time

    Customer Service Associate - Front End, Peak (Rona+ Macleod) Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review,...

  • Senior Supervisor, Warehouse

    1 month ago

    Calgary, Alberta, D3J, CA Loblaw Companies Ltd - Head Office Full time

    Les candidats référés ne doivent pas postuler directement pour ce poste.Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel. Chez Loblaw, nous sommes là pour aider tous les jours des millions de Canadiens, qu’ils vivent leur meilleure ou leur pire journée ou une journée de...

  • Customer Experience Associate

    2 days ago

    Cranbrook, Colombie-Britannique, CA TD Full time

    Lieu de travail :Cranbrook, Colombie-Britannique, CanadaHoraire :15Secteur d’activité :Services bancaires personnels et commerciauxDétails de la rémunération :$21.00 - $25.98 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des...

  • Service Manager, Operations

    1 month ago

    Calgary, Alberta, D3J, CA Reliance Comfort Limited Partnership oa Reliance Home Comfort Full time

    Service Manager, Operations Calgary, AB, Canada Req #3847 September 23, 2024 Find Your Limitless with Reliance By joining Reliance as an Service Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At...

  • General Services

    2 days ago

    Calgary, Alberta, D3J, CA Loblaw Companies Ltd - Head Office Part time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...

  • Field Technician- Variable Frequency Drive

    1 month ago

    Calgary, Alberta, D3J, CA Wajax Limited Full time

    The Opportunity Responsible for providing quality workmanship, consistent service, and technical support to the customers.Performs all tasks related to the testing, diagnosing, repair, maintenance, and reconditioning of Power related products sold by Tundra Process Solutions. The Role Inspect, test, optimize, maintain and troubleshoot customers’ power...

  • Food Service I

    1 month ago

    Calgary, Alberta, D3J, CA Alberta Health Services Full time

    This position is a Regularized Relief Food Service I position. Regularized Relief staff are available primarily to cover predictable leave such as education days or vacation. During the scheduled pre-post, the department scheduler will assign the Regularized Relief staff to planned absences in order to keep consistency. During the short-term booking phase,...

  • Instrumentation & Controls Technician

    1 month ago

    Calgary, Alberta, D3J, CA Wajax Limited Full time

    The Opportunity Responsible for providing quality workmanship, consistent service, and technical support to the customers. Performs all tasks related to the testing, diagnosing, repair, maintenance, and reconditioning of Instrumentation related products sold by Tundra Process Solutions. The Role Inspect, test, optimize, maintain and troubleshoot...

Customer Service Supervisor

2 months ago

Cranbrook Alberta, CA Executive Flight Centre Group Ltd Part time

Customer Service Supervisor – WestJet
Part-Time
YXC – Cranbrook, BC

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

Our Cranbrook location is seeking an experienced Customer Service Supervisor to support our WestJet operations. This part-time position will work a variety of shifts including weekday mornings, afternoons and evenings/weekends and is eligible for WestJet Flight Benefits.

Job Description:
The Customer Service Supervisor promotes Executive Flight Centre and acts as a brand ambassador, ensuring a positive experience for all customers. This position is responsible for operations and client relations with the Airline in the Above the Wing capacity, reporting to the General Manager. The Customer Service Supervisor leads a team of Customer Service Agents to deliver excellent customer service, assisting in troubleshooting, addressing, and resolving customer inquiries and concerns and is responsible for ensuring all agents work safely and follow proper procedures.


Responsibilities:
  • Provide high standards of service, exceeding customer expectations by providing a safe and positive airport experience.
  • Act as EFC’s main terminal operations contact with the Airline, the Airport Authority, contractors, and vendors in the absence of the General Manager.
  • Assist customers at check in and gate side by reviewing and/or changing reservations, checking boarding passes, checking travel documents and identification, checking baggage, issuing baggage tags, processing payments, and directing customers to designated areas.
  • Demonstrate effective comprehension of all security procedures and regulations.
  • Effectively communicate by phone, radio, or in person to provide a positive resolution to requests, grievances, or concerns.
  • Monitor staff attendance and performance, and report issues daily to the General Manager.
  • Strive to minimize staff turnover and to keep team headcount at acceptable levels, share successes and foster an atmosphere of collaboration and teamwork.
  • Address customer complaints professionally, leaving the customer with a positive resolution.
  • Provide positive and constructive feedback to staff members in a professional and courteous manner.
  • Support the service team as required in their daily operation.
  • Ensure effective manpower is scheduled for assigned flights.
  • Generate computer flight manifests, coordinate check-in process, and verify customer counts.
  • Able to lift customer luggage up to 60lbs.
  • Push wheelchairs and assist customers with mobility issues as required.
  • Process missing/damaged baggage and incident reports as required.
  • Groom aircraft, as required.
  • Receive/accept cargo according to IATA/ISAGO rules and regulations.
  • Communicate with line service employees in preparation of aircraft for flight.
  • Adhere to uniform guidelines as prescribed under company policy.
  • Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
  • Ensure exceptional, courteous, and respectful customer service through compliance.
  • Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
  • Perform any other duties as required.
Experience and Qualifications:
  • Minimum of two years experience in customer service, preferably in the aviation industry.
  • Previous experience in supervisor role is an asset.
  • Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
  • Able to multi-task and prioritize in a fast paced, time focused operation.
  • Highly motivated and organized with the ability to work under pressure.
  • Confident decision maker who can work on own initiative to drive change.
  • An Airport Security Clearance is required as a condition of employment.
  • Basic computer, mathematics, trouble shooting skills and excellent attention to detail.
  • Excellent written and verbal communications skills.
  • Able to lift or move up to 60 lbs independently.
  • Capability to push wheelchairs.
  • Able to walk long distances and stand for extended periods of time.
  • Highly motivated and able to work well with minimal supervision in a fast-paced environment.
  • Professional appearance and behaviour while providing superior customer service.
  • Proficient with MS Word, Excel, etc.
  • First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.
  • Ability to work a flexible work schedule. You will be required to work shift work, as we are a 24/7 operation.
  • Sound analytical thinking, planning, prioritization, and execution skills.
  • Professional, punctual, meticulous, and diligent.
  • Able to work collaboratively as a productive member of the EFC Team.
Why Join EFC?
  • Flight benefits with WestJet.
  • A fun and exciting working environment.
  • A job that keeps you active and engaged.
  • Free Health and Dental Benefits for Part-Time Employees.
  • A discretionary bonus program based on overall company performance.
  • An incredible work environment focused on hard work, fun and celebrating our successes.
  • Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

#J-18808-Ljbffr