Technical Customer Support Specialist
4 days ago
RideCo is seeking a highly skilled Technical Customer Support Representative to join our Customer Success & Operations team. As a key member of our support team, you will work directly with clients and internal stakeholders to ensure seamless support and high customer satisfaction.
Key Responsibilities- Provide exceptional customer support via email and telephone, ensuring timely and accurate responses to customer inquiries.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Develop and maintain documentation for internal training material and the customer-facing knowledge base.
- Identify and reproduce product defects, and record all customer interactions in Salesforce.
- Participate in the incident response process, including scheduled on-call shifts.
- Assist implementation teams as required.
- 3+ years of technical support or related experience.
- A passion for delivering exceptional customer experiences.
- Good understanding and experience using MS Office Suite and/or Google workspace.
- Experience with tools such as Salesforce, Zendesk, JIRA, and Confluence would be an asset.
- Demonstrated problem-solving abilities in a technical setting.
- Ability to utilize sound judgment and manage multiple priorities with a sense of urgency.
- Must be available to travel to client sites within Canada and the US up to 20% of the time.
- Base Salary: $50K - $65K + performance-based bonus + stock options.
- Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code.
- Benefits Plan: Medical, dental, prescription, life/health spending accounts and more.
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