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Technical Support Specialist

2 months ago

Kitchener, Ontario, Canada HONGYAN PRECISION MANUFACTURING LIMITED Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at HONGYAN PRECISION MANUFACTURING LIMITED. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our users, ensuring they have a seamless experience with our products and services.

Key Responsibilities
  • Technical Support
    • Respond to user inquiries and resolve technical issues in a timely and professional manner.
    • Provide expert advice and guidance to users on how to troubleshoot and resolve technical issues.
  • Documentation and Record-Keeping
    • Collect and maintain a comprehensive log of technical issues and solutions.
    • Update and maintain technical documentation to ensure accuracy and completeness.
  • Collaboration and Communication
    • Work closely with cross-functional teams to resolve technical issues and improve overall user experience.
    • Communicate technical information to users in a clear and concise manner.
Requirements
  • Education
    • College/CEGEP diploma or equivalent.
  • Experience
    • At least 7 months of experience in a technical support role.
    • Proven track record of providing excellent technical support and resolving complex technical issues.
  • Language
    • Fluency in English.
  • Work Environment
    • 35 hours per week.