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Operations Coordinator

2 months ago

Halifax, Nova Scotia, Canada Rentokil Initial Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Rentokil Initial. As a key member of our Support Services team, you will be responsible for providing exceptional customer service to our commercial and residential customers.

Key Responsibilities
  • Data entry of new contracts, job sales, and product sales into our CRM software
  • Upload and file copies of contracts for new customers
  • Customer account maintenance, including contact updates, changes to billing, PO's, etc.
  • Daily and consolidated month-end invoicing
  • Process and apply credit memos as required
  • Ensure accuracy in our invoice process, ensuring all relevant data is correct
  • Upload invoices into customer 3rd party portals
  • Print, sort and mail daily invoice runs as required
  • Ensure month-end procedures are followed and deadlines met
  • Create reports in Excel to provide to customers with special requests monthly
  • Verify accuracy of service work tickets and post in CRM
  • Process credit cards in CRM as required
  • Assist in resolving customer disputes with the accounts receivable team
  • Submit all vendor invoices for the branch into Coupa for payment processing
  • Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing completion
  • Compile production and sales commissions reports to review with Branch Managers
  • Assist Sales Reps and the Operations team with looking up customer info in CRM
  • Track business and technician licenses for expiry/renewal
  • Assemble logbooks (info binders) for customers as required
  • Shipping/receiving
Requirements
  • 2+ years of Admin experience in a fast-paced professional environment
  • Demonstrated proficiency with Microsoft Word, Excel and Power-Point
  • Knowledge of Google Suite (e.g. Google Docs, Drives, Gmail, Calendars)
  • Able to learn and use multiple computer systems
  • Knowledge of Vendor Portals is an asset
  • Excellent proof-reading abilities
  • Strong analytical skills and attention to detail
  • Able to multitask in a fast-paced environment
  • Prioritize work without direct supervision
  • Strong communication (verbal and written)
  • Able to exercise tact and diplomacy when dealing with others
  • Strong work ethic, punctual and maintain a professional demeanor
Benefits
  • Competitive pay on a bi-weekly pay schedule
  • Many roles offer incentives based on performance and providing exceptional customer experience
  • Great benefits - Medical, Dental, and Vision
  • Employer-matched RRSP program up to 3.5% of your base salary per year
  • Paid sick and vacation days
  • Short and long-term disability
  • Life Insurance