Director of Sales Operations

2 weeks ago

Brossard, Quebec, Canada Sani Marc Full time

About the Role

The Director of Internal Sales will be responsible for overseeing a nationwide inside sales team. He/She will be tasked with developing and implementing inside sales strategies and ensuring the development and maintenance of excellent relationships with the company's various clients. One of the main objectives of the position will be to ensure consistency in the processes within the company's inside sales force.

Key Responsibilities

  • Developing and implementing strategies to increase inside sales, aligned with the company's overall objectives.
  • Training and leading a team of inside sales representatives, setting clear goals, and providing continuous support to maximize performance.
  • Overseeing the management of customer accounts, ensuring a high level of customer satisfaction, and intervening in case of complaints or complex issues.
  • Identifying and implementing improvements in internal sales processes, including the use of technology and CRM tools.
  • Ensuring ongoing training for the sales team on products, sales techniques, and customer relationship management tools.
  • Preparing accurate sales forecasts, providing regular reports to management, and proposing corrective actions in case of deviation from targets.

Requirements

  • Bachelor's degree in business administration or a related field.
  • Minimum of 10 years of experience in a sales leadership role, with a focus on inside sales.
  • Proven experience managing a team spread across multiple locations.
  • Strong experience in change management and leading teams through organizational transitions.
  • Excellent communication and interpersonal skills, with a focus on team development and motivation.
  • Bilingualism is required as you will manage both English and French-speaking employees and clients.
  • Strong analytical and problem-solving skills, with a focus on continuous improvement.
  • Ability to work under pressure and adapt quickly to changes.

About Sani Marc

Sani Marc is a leading provider of cleaning and sanitation solutions to the food & beverage, commercial, industrial, and pool & spa industries. With over 50 years of experience, we have established a reputation for delivering high-quality services and products that meet the needs of our clients. We are committed to creating and maintaining clean, healthy environments that allow people to live, eat, and play with complete peace of mind.

Our Culture

  • We take responsibility and control of our work by doing whatever it takes and making sure it's done right.
  • We have a good attitude, embracing challenges and applying the necessary rigor to get it right.
  • We take charge by being personally and directly involved in our work.
  • We collaborate, being dedicated and passionate – a collaborator and partner who is solutions-oriented, and whom others can rely on.

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