Director of Sales Operations
2 months ago
Job Summary:
The Director of Sales Operations will be responsible for overseeing a nationwide inside sales team. He/She will be tasked with developing and implementing inside sales strategies and ensuring the development and maintenance of excellent relationships with the company's various clients. One of the main objectives of the position will be to ensure consistency in the processes within the company's inside sales force.
Key Responsibilities:
- Develop and Implement Sales Strategies: Develop and implement strategies to increase inside sales, aligned with the company's overall objectives.
- Lead and Train Sales Team: Train and lead a team of inside sales representatives, setting clear goals, and providing continuous support to maximize performance.
- Manage Customer Accounts: Oversee the management of customer accounts, ensuring a high level of customer satisfaction, and intervening in case of complaints or complex issues.
- Improve Sales Processes: Identify and implement improvements in internal sales processes, including the use of technology and CRM tools.
- Provide Ongoing Training: Ensure ongoing training for the sales team on products, sales techniques, and customer relationship management tools.
- Prepare Sales Forecasts: Prepare accurate sales forecasts, providing regular reports to management, and proposing corrective actions in case of deviation from targets.
Requirements:
- Education: Bachelor's degree in business administration or a related field.
- Experience: Minimum of 10 years of experience in a sales leadership role, with a focus on inside sales.
- Team Management: Proven experience managing a team spread across multiple locations.
- Change Management: Strong experience in change management and leading teams through organizational transitions.
- Communication Skills: Excellent communication and interpersonal skills, with a focus on team development and motivation.
- Bilingualism: Bilingualism is required as you will manage both English and French-speaking employees and clients.
- Analytical Skills: Strong analytical and problem-solving skills, with a focus on continuous improvement.
- Adaptability: Ability to work under pressure and adapt quickly to changes.
What We Offer:
- Group Insurance: Group insurance coverage
- Dental Insurance: Dental insurance
- Medical and Paramedical Expenses Insurance: Medical and paramedical expenses insurance
- Employee Assistance Program: Employee Assistance Program
- Talent Referencing: Talent referencing
- Reimbursement of Training and Development Activities: Reimbursement of training and development activities
- Telemedicine: Telemedecine
- Employer's Participatory RRSP: Employer's participatory RRSP
- Mobile Holidays: Mobile holidays
- Corporate Events: Corporate events
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