Senior Director Global Customer Support
3 days ago
The Senior Director Global Support will lead our comprehensive customer support operations worldwide. This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our customer experience initiatives across all regions.
Key Responsibilities- Leadership and Strategy: Provide strategic leadership across global support teams including technical support, customer service, and inside sales. Ensure alignment with the company's objectives and customer-centric culture.
- Management of CX Directors: Directly manage regional CX Directors, setting regional goals and ensuring consistent high-quality customer experience across all markets.
- Oversight of CX Enablement: Manage the CX Enablement Director to ensure the deployment of effective tools and strategies that enhance customer interactions.
- Team Development: Build and maintain a high-performance management team; hire and mentor new talent and provide career development planning and opportunities.
- Performance Metrics: Develop and track key performance indicators (KPIs) for all aspects of customer support and experience.
- Global Standards and Processes: Establish and enforce consistent standards and processes across all customer-facing teams to ensure a unified approach to customer service.
- Stakeholder Engagement: Serve as the main point of contact for all matters related to customer support.
- Education: Bachelor's degree in business administration, management, or a related field.
- Experience: Minimum 10 years of experience in customer support or service management, with at least 5 years in a senior leadership role overseeing large, distributed teams.
- Skills: Strong leadership skills, with a proven track record of developing high-performing teams. Excellent communication and interpersonal skills, capable of working with diverse teams and stakeholders.
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Senior Director Global Customer Support
7 days ago
Brossard, Quebec, Canada Acuity Brands Full timeAbout the RoleWe are seeking a highly experienced and strategic Senior Director Global Customer Support to lead our comprehensive customer support operations worldwide. This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our...
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Senior Director Global Customer Support
6 days ago
Brossard, Quebec, Canada Acuity Brands Full timeAbout the RoleWe are seeking a highly experienced and strategic Senior Director Global Customer Support to lead our comprehensive customer support operations worldwide. This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our...
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Brossard, Quebec, Canada Acuity Brands Full timeAbout the RoleWe are seeking a highly experienced and strategic leader to join our team as Senior Director, Global Education and Training. As a key member of our organization, you will be responsible for overseeing the design, development, and implementation of comprehensive training programs for both system integrators and internal employees.Key...
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Brossard, Quebec, Canada Acuity Brands Full timeAbout the RoleWe are seeking a highly experienced and strategic leader to join our team as Senior Director, Global Education and Training. As a key member of our organization, you will be responsible for overseeing the design, development, and implementation of comprehensive training programs for both system integrators and internal employees.Key...
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Global Training Director
3 weeks ago
Brossard, Quebec, Canada Acuity Brands Full timeAcuity Brands Lighting, Inc. is seeking a highly motivated and experienced Global Training Director to lead and manage our international training programs. This role will play a crucial part in developing and delivering high-quality training initiatives that support the growth and success of our global business. As the Global Training Director, you will be...
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Global Customer Experience Leader
3 weeks ago
Brossard, Quebec, Canada Acuity Brands Full timeAcuity Brands is seeking a highly motivated and experienced Global Customer Experience Leader to join our team. This individual will play a pivotal role in shaping and driving the customer experience strategy across all facets of our business. As the Global Customer Experience Leader, you will be responsible for developing and implementing comprehensive...
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Director, Customer Experience Enablement
7 days ago
Brossard, Quebec, Canada Acuity Brands Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Customer Experience Enablement to join our team at Acuity Brands. As a key member of our global customer experience team, you will play a critical role in driving customer satisfaction and loyalty across our organization.Key ResponsibilitiesCX Strategy Implementation: Develop and...
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Director, Customer Experience Enablement
6 days ago
Brossard, Quebec, Canada Acuity Brands Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Customer Experience Enablement to join our team at Acuity Brands. As a key member of our global customer experience team, you will play a critical role in driving customer satisfaction and loyalty across our organization.Key ResponsibilitiesCX Strategy Implementation: Develop and...
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Director, Customer Experience Enablement
2 days ago
Brossard, Quebec, Canada Acuity Brands Full timeAbout the RoleWe are seeking a highly experienced and strategic Director to lead our Customer Experience Enablement initiatives. As a key member of our team, you will be responsible for driving the development and implementation of customer-centric strategies across our global operations.Key ResponsibilitiesCX Strategy Implementation: Oversee the delivery of...
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Director, Customer Experience Enablement
3 days ago
Brossard, Quebec, Canada Acuity Brands Full timeAbout the RoleWe are seeking a highly experienced and strategic Director to lead our Customer Experience Enablement initiatives. As a key member of our team, you will be responsible for driving the development and implementation of customer-centric strategies across our global operations.Key ResponsibilitiesCX Strategy Implementation: Oversee the delivery of...
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Director, Customer Experience Enablement
6 days ago
Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC. Full timeAbout the RoleWe are seeking a highly skilled and experienced Director, Customer Experience Enablement to join our team at Acuity Brands Lighting, Inc. As a key member of our organization, you will play a critical role in driving customer satisfaction and loyalty across our global operations.Key ResponsibilitiesCX Strategy Implementation: Develop and execute...
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Director, Customer Experience Enablement
6 days ago
Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC. Full timeAbout the RoleWe are seeking a highly skilled and experienced Director, Customer Experience Enablement to join our team at Acuity Brands Lighting, Inc. As a key member of our organization, you will play a critical role in driving customer satisfaction and loyalty across our global operations.Key ResponsibilitiesCX Strategy Implementation: Develop and execute...
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Senior Director of Supply Chain Management
4 days ago
Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC. Full timeJob SummaryThe Senior Director of Supply Chain plays a pivotal role in driving strategic initiatives supporting Distech Controls' accelerated growth driven by international expansion, new market penetration, and product vitality.This role is responsible for shaping the strategic direction of the organization's supply chain, developing solutions for...
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Senior Director of Supply Chain Management
4 days ago
Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC. Full timeJob SummaryThe Senior Director of Supply Chain plays a pivotal role in driving strategic initiatives supporting Distech Controls' accelerated growth driven by international expansion, new market penetration, and product vitality.This role is responsible for shaping the strategic direction of the organization's supply chain, developing solutions for...
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Director of Supply Chain Operations
4 weeks ago
Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC. Full timeAcuity Brands Senior Director of Supply Chain Company OverviewAcuity Brands Lighting, Inc. is at the forefront of innovation in the lighting industry, dedicated to delivering high-quality products and solutions that enhance the customer experience.Position SummaryThe Senior Director of Supply Chain is a critical leadership position responsible for steering...
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Senior Director of Supply Chain Operations
6 days ago
Brossard, Quebec, Canada Acuity Brands Full timeJob SummaryThe Senior Director of Supply Chain plays a pivotal role in driving strategic initiatives supporting Acuity Brands' accelerated growth driven by international expansion, new vertical market penetration, and product vitality.Key ResponsibilitiesDevelop and oversee the vision and execution of a comprehensive sourcing strategic plan which will drive...
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Senior Director of Supply Chain Operations
7 days ago
Brossard, Quebec, Canada Acuity Brands Full timeJob SummaryThe Senior Director of Supply Chain plays a pivotal role in driving strategic initiatives supporting Acuity Brands' accelerated growth driven by international expansion, new vertical market penetration, and product vitality.Key ResponsibilitiesDevelop and oversee the vision and execution of a comprehensive sourcing strategic plan which will drive...
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Senior Director of Supply Chain Management
2 days ago
Brossard, Quebec, Canada Acuity Brands Full timeJob SummaryThe Senior Director of Supply Chain plays a pivotal role in driving strategic initiatives supporting Acuity Brands' accelerated growth driven by international expansion, new market penetration, and product vitality.Key ResponsibilitiesDevelop and oversee the vision and execution of a comprehensive sourcing strategic plan which will drive optimal...
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Senior Director of Supply Chain Management
2 days ago
Brossard, Quebec, Canada Acuity Brands Full timeJob SummaryThe Senior Director of Supply Chain plays a pivotal role in driving strategic initiatives supporting Acuity Brands' accelerated growth driven by international expansion, new market penetration, and product vitality.Key ResponsibilitiesDevelop and oversee the vision and execution of a comprehensive sourcing strategic plan which will drive optimal...
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Strategic Supply Chain Director
4 days ago
Brossard, Quebec, Canada Acuity Brands Full timeAbout the RoleWe are seeking a highly experienced and strategic Senior Director of Supply Chain to join our team at Acuity Brands. As a key member of our leadership team, you will play a pivotal role in driving strategic initiatives that support our accelerated growth and international expansion.Key ResponsibilitiesStrategic SourcingDevelop and oversee a...
