Claims Manager, Workers Compensation
1 week ago
About This Opportunity
The Compensation Claims Manager is responsible for the improvement, coordination and oversight of Coca-Cola Canada's workers compensation claims management programs, including Return to Work and Claims Management for Provincial Workers Compensation.
Key Responsibilities
- Develop and implement company-wide workers compensation claims management programs to ensure compliance with provincial legislation and minimize lost-time and expenses.
- Administer Coca-Cola Canada's workers compensation claims management program, ensuring effective management of all claims.
- Monitor third-party administration claim handling, including Return to Work and Claims Management for Provincial Workers Compensation.
- Develop and deploy return-to-work programming, including training materials and training personnel, to ensure early and safe return-to-work.
- Collaborate with other departmental functions to support claims avoidance and develop strategies to reduce lost-time days and costs associated with workplace incidents.
- Lead WC projects to continually improve claims management processes and identify opportunities for improvement.
- Build effective relationships with business groups, including HR and boards across Canada, to ensure seamless communication and collaboration.
- Develop and maintain internal reports and statistics, analyzing trends and recommending solutions to the business.
Qualifications
- Post-secondary education in a related field, such as business administration or human resources.
- Bilingualism is an asset, with the ability to communicate effectively in both English and French.
- 5+ years of experience in workers compensation claims and return-to-work program management, with experience working with provincial Workers Compensation Boards.
- Relevant certifications, such as Associate in Claims (AIC), Certified Return to Work Coordinator (CRTWC), or Certified Disability Management Professional (CDMP), are an asset.
- Excellent verbal and written communication skills, organizational planning, teamwork, and presentation skills.
- Proficiency in Microsoft Office, including Excel, Word, Outlook, Teams, and PowerPoint, as well as experience with internal database systems and third-party administration systems.
- Strong analytical and problem-solving skills, with a customer service orientation and knowledge of multi-jurisdictional workers compensation legislation and disability management processes.
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