Automation Field Service Specialist

3 weeks ago

Vancouver, British Columbia, Canada ProMach Full time

About the Role
ProMach is in search of a skilled Field Service Technician/Advisor. This position is ideal for individuals with a strong technical background in machinery and automation, who are open to traveling approximately 60% of the time.

Key Responsibilities

  • Install and configure all ProMach equipment effectively.
  • Conduct partial or complete field rebuilds of ProMach systems.
  • Deliver exceptional customer service by assisting clients with troubleshooting and resolving issues, both remotely and on-site.
  • Collaborate with engineering teams on sign-off processes, customer Factory Acceptance Tests (FATs), and provide technical support.
  • Troubleshoot PLC, HMI programs, and Servo controllers for ProMach equipment in the field.
  • Diagnose electrical, pneumatic, or mechanical issues in the field.
  • Advise customers on necessary parts and recommend purchases.
  • Complete service reports, expense reports, and online incident reports promptly in accordance with company policy.
  • Be prepared to travel on short notice for customer emergencies.
  • Manage your own travel and accommodation arrangements through the company system, adhering to established procedures.
  • Engage in continuous learning by participating in training sessions and courses related to ProMach products.

What We Offer
At ProMach, we believe in fostering an environment where innovative ideas thrive and career advancement is limitless. We offer a supportive workplace that encourages individual initiative and growth. As a ProMach employee, you will receive a competitive salary along with comprehensive medical and dental benefits, life insurance, a generous paid time off program, and a retirement savings plan with company matching. Field Service Technicians are also eligible for daily meal per-diems and overtime during travel, with immediate benefits eligibility from day one.

Qualifications

  • Technical college or University Trade Certification (Millwright, Technician) with 3-5 years of relevant experience.
  • New graduates are welcome; we are committed to investing in your development to become a top-tier Field Service Technician and OEM specialist.
  • Experience in the packaging or automation sector is preferred.
  • Willingness to travel within North America 60% of the time.
  • Diploma in PLC/HMI/Servo Controls or equivalent experience.
  • Ability to interpret pneumatic and wiring schematics, as well as adhere to industrial wiring and electrical codes.
  • Strong understanding of PLC/HMI/Servo controls (e.g., Allen Bradley, Siemens, Omron; Festo, Bosch).
  • Excellent analytical and problem-solving abilities.
  • Experience with pneumatics and knowledge of mechatronics.
  • Outstanding communication and presentation skills, capable of addressing both technical and non-technical audiences.
  • Strong prioritization skills with minimal supervision.
  • Valid passport and ability to travel to and within the USA and Canada.
  • Personal vehicle required, along with a valid driver's license.

Compensation

  • Minimum - $75,000
  • Midpoint - $80,000
  • Maximum - $85,000

ProMach is an Equal Opportunity Employer and maintains a drug-free workplace. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and interview process.

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