Automation Field Service Specialist

3 weeks ago

Vancouver, British Columbia, Canada ProMach Full time

Position Overview
ProMach is in search of a skilled Automation Field Service Technician to join our dynamic team. This role is ideal for individuals who possess a strong technical background in machinery and automation, and are open to travel approximately 60% of the time.

Key Responsibilities

  • Install and configure all ProMach automation systems effectively.
  • Conduct field rebuilds, whether partial or complete, of ProMach equipment.
  • Deliver exceptional customer service by assisting clients with troubleshooting and resolving technical issues, both remotely and on-site.
  • Collaborate with engineering teams on sign-off processes, customer Factory Acceptance Tests (FATs), and provide technical support.
  • Diagnose and resolve issues related to PLC, HMI programs, and Servo controllers in the field.
  • Troubleshoot electrical, pneumatic, and mechanical challenges on ProMach systems.
  • Advise customers on necessary parts and act as a consultant for parts procurement.
  • Complete service reports, expense reports, and online incident reports in accordance with company policy.
  • Be prepared to travel on short notice for customer emergencies.
  • Manage your own travel and accommodation arrangements using the company system, adhering to established procedures.
  • Engage in continuous learning by participating in training sessions and courses to stay updated on all ProMach products.

Benefits
At ProMach, we believe in fostering an environment that encourages innovation and career growth. Our comprehensive compensation package includes a competitive salary, extensive medical and dental benefits, life insurance, a generous paid time off program, and a retirement savings plan with company matching. Additionally, our Field Service Technicians receive daily meal per-diems and overtime compensation while traveling. Importantly, there is no waiting period for benefits; eligibility begins on your first day of employment.

Qualifications

  • Technical college or university trade certification (Millwright, Technician) with 3-5 years of relevant experience.
  • New graduates are welcome; we are committed to investing in your future through training and mentorship.
  • Experience in the packaging or automation sector is preferred.
  • Able to travel within North America 60% of the time.
  • Diploma in PLC, HMI, Servo Controls, or equivalent experience.
  • Ability to interpret pneumatic and wiring schematics, as well as adhere to industrial wiring and electrical codes.
  • Strong knowledge of PLC, HMI, and Servo controls (e.g., Allen Bradley, Siemens, Omron, Festo, Bosch).
  • Excellent analytical and problem-solving abilities.
  • Experience with pneumatics and a solid understanding of mechatronics.
  • Outstanding communication and presentation skills, capable of addressing both technical and non-technical audiences.
  • Strong prioritization skills with minimal supervision.
  • Must possess a valid passport and be eligible for travel to and within the USA and Canada.
  • Own vehicle required, along with a valid driver's license.

Company Overview
ProMach, Inc. has been recognized multiple times on the Inc. 5,000 list of the fastest-growing private companies in the U.S. We are dedicated to innovation, market expansion, and acquiring new capabilities, all while maintaining the entrepreneurial spirit of a smaller organization.

Compensation

  • Minimum Salary: $75,000
  • Midpoint Salary: $80,000
  • Maximum Salary: $85,000

ProMach is an Equal Opportunity Employer and maintains a drug-free workplace. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and interview process.

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