Customer Order Processing Specialist
4 weeks ago
The Bilingual Order Desk Representative plays a crucial role in managing customer orders for Panasonic Canada Inc., a prominent technology provider committed to enhancing the quality of life through innovative solutions.
Key Responsibilities- Order Management: Efficiently processes customer orders in accordance with departmental guidelines, ensuring all necessary documentation is prepared, including special pricing and delivery arrangements.
- Account Monitoring: Maintains oversight of account credit and debit transactions, adhering to established policies and procedures.
- Customer Communication: Advises customers on order status, backorders, and delivery schedules, ensuring a high level of customer satisfaction.
- Vendor Coordination: Collaborates with vendors to manage purchase orders and delivery requirements, ensuring timely fulfillment of customer needs.
- Data Entry: Accurately enters customer order data into SAP, including account information, item quantities, and distribution methods.
- Invoice Management: Investigates and resolves invoicing discrepancies, ensuring compliance with pricing policies and maintaining accurate records.
- Support Functions: Provides backup support for other order desk functions, assisting with incoming calls and order confirmations as needed.
- High school diploma with a minimum of one year of relevant experience.
- Proficient in Microsoft Office; experience with SAP ECC is advantageous.
- Strong problem-solving abilities to address customer inquiries and issues effectively.
- Excellent communication skills, with the ability to convey complex information clearly.
- Bilingual proficiency is preferred, enhancing communication with a diverse customer base.
At Panasonic Canada Inc., we value our employees and offer a comprehensive benefits package, including medical, dental, and vision coverage, retirement plans, and educational assistance. Our hybrid work model supports flexibility, allowing employees to balance their professional and personal lives effectively.
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