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Truck Ordering Specialist
2 months ago
About Holman Enterprises
Holman Enterprises is a leading global automotive services organization that has been serving commercial and consumer clients for nearly a century. Our company is built on a foundation of core values and principles that guide our actions and decisions.
Job Summary
We are seeking a highly skilled Truck Ordering Specialist to join our team. As a key member of our fleet management team, you will be responsible for placing orders for high-volume, high-value, and complex vehicles and equipment. Your expertise will ensure accuracy in specifications and compatibility, and you will work closely with clients, manufacturers, dealers, and internal customers to facilitate smooth communication and resolve any issues related to orders and upfitting.
Key Responsibilities
- Place orders for high-volume, high-value, and complex vehicles and equipment according to customer requirements, ensuring accuracy in specifications and compatibility.
- Select delivering dealers based on internal rating systems, experience, and associated costs to optimize order fulfillment and customer satisfaction.
- Communicate specific client requests and instructions to delivering dealers, ensuring they understand and fulfill customer expectations.
- Interface with clients, manufacturers, dealers, and internal customers to facilitate smooth communication and resolve any issues related to orders and upfitting.
- Check vehicle orders thoroughly to confirm that all specifications are correctly entered and aligned with customer requirements.
- Consult with clients and vendors ahead of placing orders to recommend the best possible outcome for a particular ordering cycle.
- Understand all the steps necessary for importing a vehicle into Canada, both for pre-clearance and non-preclearance situations.
- Resolve issues during the ordering and upfitting process, escalating complex problems as needed.
- Assist the Truck Specification Analyst group with dealer and vendor selection to ensure Canada quotes are consistent with geography and client expectations.
- Provide clients and vendors regular updates on the status of orders and upfitting projects to ensure the successful delivery of vehicles.
- Seek opportunities to improve processes, focusing on efficiency and quality in order and upfit workflows.
Requirements
- High School Diploma or equivalent, a degree in Business Administration or relevant field preferred.
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, etc.).
- 4-6 years' experience in fleet management, administrative services, or related fields.
- Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department.
- Understanding the MD/HD marketplace & related vendors, in Canada, is preferred.
- Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security.
- Proactive, organized approach to multitasking and prioritization.
- Effectively manages time and consistently meets deadlines with some guidance from manager.
- Strong interpersonal and customer service skills.
Compensation
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $76,900.00 - $111,505.00 CAD annually for full-time employees. The annual compensation range is comprised of base pay earnings.
