Order Fulfillment Specialist

7 days ago

Mississauga, Ontario, Canada Graphic Packaging International Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Customer Advocate to join our team at Graphic Packaging International. As a Customer Advocate, you will be responsible for providing exceptional customer service, ensuring timely order fulfillment, and resolving any issues that may arise.

Key Responsibilities:

  • Process orders accurately and efficiently, utilizing our ERP system and other tools to meet customer needs.
  • Communicate effectively with customers, sales, and production teams to provide timely updates on order status and resolve any issues.
  • Interface with internal teams to ensure all requirements are met for order processing, including accurate pricing and inventory management.
  • Act as a liaison between customers and internal teams to resolve quality and working capital issues.
  • Provide reporting to customers on order status and inventory levels.
  • Utilize VMI processes and inventory management tools to ensure efficient order fulfillment.
  • Develop and maintain strong relationships with customers, sales, and production teams to drive business growth and customer satisfaction.
  • Participate in project management for external customers, developing new business opportunities and driving revenue growth.
  • Adhere to our core values of Integrity, Respect, Accountability, Relationships, and Teamwork.

Requirements:

  • Solid knowledge of customer account management and order fulfillment processes.
  • Positive and progressive experience in order fulfillment, preferably in a manufacturing environment.
  • Demonstrated understanding of the impact of order fulfillment on cash flow.
  • Fluently bilingual (French and English) is an asset.
  • Proficient in SAP, AS400, Microsoft Office, and database/scheduling programs.
  • Excellent verbal and written communication skills, with the ability to work under pressure and multitask in a fast-paced environment.

Schedule Demands:

  • General schedule is an 8-hour M-F assignment.
  • On-call scheduling, logistics, and materials resource outside normal work hours.

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