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Order To Cash Process Improvement Specialist

2 months ago

Mississauga, Ontario, Canada Purolator Full time
Senior Business Process Analyst Order To Cash

Purolator, a leading integrated freight, package, and logistics provider, is seeking a highly skilled Senior Business Process Analyst to play a critical role in ensuring the smooth operation of our Order to Cash processes. As a Senior Business Process Analyst, you will work closely with IT resources and functional teams to drive process improvements and system enhancements.

Key Responsibilities:
  • Support the development and implementation of our long-term ERP Roadmap, focusing on transforming our Order to Cash processes.
  • Assist in the completion of detailed scope and business requirements for system implementations.
  • Lead testing activities within Order to Cash, including developing business requirements, testing scope, test scripts, and defect management.
  • Act as a functional expert and lead hand for all Order to Cash functions, providing leadership and guidance to team members.
  • Provide support to Order to Cash functions, reviewing processes regularly to implement adequate controls, identify gaps, and suggest areas for process improvements.
  • Act as a testing and process lead for the Order to Cash team, responsible for coaching and training team members, providing functional advice, and process recommendations.
  • Work with team members to identify areas for technical skill development and onboard new team members.
  • Provide leadership and guidance in the Lean and Continuous Improvement transformation, facilitating continuous improvement project teams and supporting areas within Order to Cash.
  • Lead employees through workshops designed to improve work processes, reduce cycle and process time, and facilitate 5-S and KAIZEN Lean events.
  • Process billing errors and manage error handling processes.
Technical Knowledge Requirements:
  • Intimate knowledge of SAP S4 Hana.
  • Proficiency in Microsoft Excel and Outlook.
  • Ability to perform complex formulas in Excel and create pivot tables.
  • Knowledge of structuring process and controls, developing monitoring criteria and systems, effective communication, facilitating and leading change management, process improvement, Lean, and Six Sigma.
Education & Training:

Equivalent to University Graduation in General Courses – Business Administration or Accounting. Recognized diploma or Certification related to Business/System Analytics or Testing Analytics. Developed proficiency of Microsoft Office and SAP FI/CO is essential. Knowledge of GAAP principles is an asset.

Experience:

Over 4 years of experience, including 5 years of progressive experience. Ability to multi-task and analyze complex billing data with minimal direction. Leadership qualities, needs to be an independent thinker. Previous experience testing on SAP BRIM and FICA is an asset.

About Purolator:

Purolator is a leading integrated freight, package, and logistics provider, committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory.