IT Infrastructure Support Specialist
4 weeks ago
Job Overview:
The Infrastructure Analyst is responsible for overseeing the performance, troubleshooting, and client assistance related to IT infrastructure at Cynet Systems. This role is ideal for individuals who are passionate about delivering exceptional customer service, collaborating within a dedicated team, and resolving technical issues efficiently.
Key Responsibilities:
- Manage and support various IT infrastructure components, including networks, virtualization, cloud services, servers, storage solutions, and backup systems.
- Assess and prioritize IT infrastructure incidents and events.
- Conduct thorough troubleshooting and documentation of complex IT infrastructure issues.
- Monitor scheduled changes to the IT infrastructure.
- Facilitate incident resolution in coordination with IT infrastructure operations.
- Collaborate with specialized teams for effective troubleshooting of IT infrastructure challenges.
- Handle escalations through established protocols.
- Generate reports on priority events.
- Utilize monitoring tools such as Datadog, SCOM, and ITSM tools like ServiceNow to enhance operational efficiency.
- Employ Standard Operating Procedures and Knowledge Base articles for first-level troubleshooting and follow escalation protocols for advanced technical support.
Qualifications:
- A degree in Networking, Telecommunications, Information Technology, or Computer Science.
- Relevant certifications from Microsoft, Cisco, or Juniper (e.g., MCSE, Azure, CCNA, JNCIA).
- Solid understanding of Network and Server Operations.
- Alignment with the core values of the organization.
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