Infrastructure Specialist
6 days ago
Job Overview:
Cynet Systems is seeking a highly skilled Infrastructure Specialist to join our team. As an Infrastructure Specialist, you will be responsible for monitoring, troubleshooting, and supporting our IT infrastructure.
Key Responsibilities:
- Monitor and support IT infrastructure components related to networks, virtualization, cloud, servers, storage, and backups.
- Evaluate and triage IT infrastructure events to ensure minimal disruption to business operations.
- Perform complex troubleshooting of IT infrastructure events and document findings.
- Monitor planned IT infrastructure changes and coordinate incident resolution within IT operations.
- Coordinate IT infrastructure troubleshooting with specialist teams and issue escalations via established processes.
- Produce priority event reports to inform business decisions.
- Utilize monitoring tools like Datadog, SCOM, and ITSM tools like ServiceNow to optimize IT operations.
- Develop and maintain Standard Operating Procedures and KB articles for 1st level troubleshooting.
Requirements:
- Post-secondary education in Networking, Telecommunications, Information Technology, or Computer Science.
- Microsoft, Cisco, or Juniper Certifications (MCSE, Azure, CCNA, JNCIA, etc.).
- Strong knowledge of Network & Server Operations and alignment to organizational values.
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