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Lead IT Support Specialist
2 months ago
At Pure IT, we are dedicated to delivering unparalleled technical expertise and problem-solving capabilities to our clients.
Our commitment to excellence drives us to proactively assist our clients through innovative technology and exceptional support.
We focus on providing solutions that save our customers both time and money while ensuring they have a robust infrastructure that aligns with their business goals.
Transparency is key to our culture – we prioritize open communication at all levels, maintain a genuine open-door policy, and involve team members in decision-making processes.
Supporting the success of our team members is a core value, and we embrace the innovation and creativity they bring, which contributes to our ongoing success.
We are passionate about fostering the growth and development of our team members, enabling us to promote from within and support them at every stage of their career journey.
Are You the Right Fit for Pure IT?You are a technology enthusiast who enjoys engaging with people and possesses a strong passion for customer service. You find excitement in cutting-edge technology and relish the opportunity to work with and learn about new and innovative products.
As a result, you thrive in an environment focused on continuous growth, enjoy project-based work, and take charge of your own learning journey.
Taking the burden of IT management off your clients' shoulders brings you immense satisfaction, allowing them to concentrate on their core business activities.
Collaborative settings are where you excel, and you take pleasure in sharing your ideas, witnessing them come to fruition, and seeing them positively impact your team and clients.
Key Responsibilities:- Manage and execute IT infrastructure projects.
- Provide virtual Chief Information Officer (vCIO) services to clients, including auditing, assessing, and documenting their IT infrastructure, processes, and procedures, along with making improvement recommendations.
- Identify clients' IT needs and design suitable on-premises and/or cloud-based solutions.
- Develop technical solutions, Bill of Materials, and Statements of Work for client proposals.
- Oversee and conduct Quality Assurance assessments for clients.
- Mentor technical staff and provide escalation support.
- Deliver remote and on-site support for clients' IT systems.
- Design, implement, troubleshoot, maintain, and support client network infrastructure.
- Demonstrate a proven track record in designing, implementing, and documenting on-premises and/or cloud-based IT solutions.
- Exhibit strong networking skills (e.g., Cisco) to design, implement, troubleshoot, maintain, and support client network infrastructure.
- Possess strong planning, organizing, and time management skills with meticulous attention to detail.
- Communicate technical solutions in a manner that clients and prospects can easily understand and relate to.
- Be a flexible and adaptable team player focused on delivering an outstanding customer service experience.
- Hold Cloud Certification – Microsoft Azure (e.g., Azure Administrator/Azure Architect).
- Familiarity with Microsoft 365 (Intune, SharePoint, Teams).
- Preferred qualifications include a technical diploma or degree and Cyber Security designation.
- Experience with Windows server operating systems – 2012, 2012 R2, 2016, 2019.
- Knowledge of Active Directory and Group Policy.
- Proficiency in Microsoft Azure and the Microsoft 365 suite of technologies.
- Experience with Microsoft Remote Desktop Server and Windows desktop operating systems – Windows 7/8/10.
- Understanding of networking protocols and equipment (TCP/IP, DNS, DHCP, SMTP routers, firewalls, switches (layer 2 & 3), VLANs, etc.).
- Familiarity with IaaS virtualized cloud servers, networks, and firewalls.
- Experience with Remote Monitoring and Management platforms (e.g., SolarWinds N-Central) and Professional Services Automation (PSA) systems (e.g., Autotask).
We offer a competitive compensation package that includes a salary and a comprehensive benefits package, encompassing health, dental, life insurance, disability, vacation, and personal days.
