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Infrastructure Specialist

2 months ago

Calgary, Alberta, Canada Cynet Systems Full time

Job Overview:

Cynet Systems is seeking a highly skilled Infrastructure Specialist to join our team. As an Infrastructure Specialist, you will be responsible for monitoring, troubleshooting, and supporting our IT infrastructure.

Key Responsibilities:

  1. Monitor and support IT infrastructure components related to networks, virtualization, cloud, servers, storage, and backups.
  2. Evaluate and triage IT infrastructure events to ensure minimal disruption to business operations.
  3. Perform complex troubleshooting of IT infrastructure events and document findings.
  4. Monitor planned IT infrastructure changes and coordinate incident resolution within IT operations.
  5. Coordinate IT infrastructure troubleshooting with specialist teams and issue escalations via established processes.
  6. Produce priority event reports to inform business decisions.
  7. Utilize monitoring tools like Datadog, SCOM, and ITSM tools like ServiceNow to optimize IT operations.
  8. Develop and maintain Standard Operating Procedures and KB articles for 1st level troubleshooting.

Requirements:

  1. Post-secondary education in Networking, Telecommunications, Information Technology, or Computer Science.
  2. Microsoft, Cisco, or Juniper Certifications (MCSE, Azure, CCNA, JNCIA, etc.).
  3. Strong knowledge of Network & Server Operations and alignment to organizational values.