Client Onboarding Specialist

5 days ago

Toronto, Ontario, Canada J.P. Morgan Full time
Job Summary

JPMorgan Chase is seeking a highly skilled Client Onboarding Implementation Associate to join our Chase Merchant Services (CMS) Operations and Client Support & Implementations (CS&I) team.

Key Responsibilities
  • Ensure client satisfaction related to boarding requirements and data entry into Merchant Services systems and applications.
  • Accountable for all on-boarding efforts, issues, and navigating the organization processes on behalf of the client and provider groups.
  • Manage client expectations related to the required boarding documents, activities, and go-live date.
  • Adhere to policies and procedures for quality control of the client's Boarding/Maintenance efforts.
  • Support a climate where people of diverse backgrounds and opinions are valued.
  • Coordinate with peers and internal partners with a team-oriented mindset.
  • Oversee escalation concerns related to new account setup and processing needs.
  • Develop and maintain strong professional interpersonal skills in all interactions with internal and external stakeholders.
  • Attention to detail regarding accurate data entry into related systems.
  • Manage ad-hoc projects as directed or identified by leadership.
Requirements
  • Bachelor's Degree, or equivalent experience, with a minimum 1 year in financial services or financial services consulting; merchant acquiring industry knowledge preferred.
  • Strong interpersonal skills with excellent verbal and written communication skills.
  • Excellent end-to-end problem-solving skills.
  • Demonstrated ability to resolve conflicts and positively influence and lead others.
  • Strong time management, project management, change management, and organizational skills.
  • Ability to interact productively with colleagues at all levels.

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