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Customer Onboarding Specialist

2 months ago

Toronto, Ontario, Canada STAN AI Full time
{"h2": "Customer Onboarding Specialist", "p": "As a key member of STAN AI\u2019s Customer Success Team, you will be responsible for guiding Enterprise Property Management firms through the STAN setup experience. Using a consultative approach, you will educate new customers, help solve technical problems, and ensure the smooth adoption of our products and services.

Our goal is to empower property managers to manage their properties autonomously. If you share this vision, we want to hear from you.

In this role, you will become a STAN AI technical product expert, responsible for managing all assigned customer onboardings and ensuring the successful launch of STAN AI across their real estate portfolio. You will provide detailed account walkthroughs, assist new customers with their AI deployment, and lead successful kick-off calls to communicate account setup requirements and expectations with key stakeholders.

You will also educate customers on STAN\u2019s suite of tools, capabilities, and best practices to simplify adoption and align expectations. Additionally, you will monitor setup progress on accounts, identify potential risks, and guide next steps.

If you are a strong communicator with excellent outgoing communication skills, both verbal and written, and have a proven experience in SaaS - Client Onboarding, Customer Service, and/or Customer Success, we encourage you to apply.

At STAN AI, we believe in empowering property managers to manage their properties autonomously. We are looking for a Customer Onboarding Specialist to join our team and help us achieve this goal. ", "h2": "Requirements", "ul": [{"li": "Excellent outgoing communication skills, both verbal and written."}, {"li": "Ability to prioritize, multitask, and manage time effectively."}, {"li": "Proven experience in SaaS - Client Onboarding, Customer Service, and/or Customer Success."}, {"li": "Tech-savvy with the ability to quickly learn new products and explain them to others."}, {"li": "Knowledge of CRM software, Project Management, and CS Platforms."}, {"li": "Analytical and creative in finding solutions for customers."}, {"li": "Relevant Bachelors Degree or equivalent experience."}, {"li": "Strong negotiation skills, with the ability to expectation set with customers."}]}