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Restaurant Operations Manager

2 months ago

Toronto, Ontario, Canada TIM HORTONS Full time
Job Summary

We are seeking a highly motivated and experienced Supervisor to join our team at Tim Hortons. As a Supervisor, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and quality food.

Key Responsibilities
  • Team Leadership
    • Supervise and coordinate the activities of food service staff, including food preparation, portioning, and presentation.
    • Train staff in job duties, sanitation, and safety procedures to ensure a safe and healthy work environment.
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner.
    • Ensure that customers receive exceptional service and quality food.
  • Operations Management
    • Maintain records of stock, repairs, sales, and wastage to ensure efficient operations.
    • Prepare and submit reports to management on a regular basis.
    • Establish work schedules and ensure that staff are aware of their responsibilities and deadlines.
  • Communication
    • Communicate effectively with staff, management, and customers to ensure that everyone is aware of their roles and responsibilities.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 7 months to less than 1 year of experience in a food service environment.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and under pressure.
    • Attention to detail and ability to multitask.
    • Flexibility and ability to adapt to changing situations.
Working Conditions
  • Work Environment
    • Noisy work environment.
    • Odours and hot temperatures.
  • Work Setting
    • Food service establishment.
    • Coffee shop.
    • Fast food outlet or concession.
    • Restaurant.
Benefits
  • Health Benefits
    • Dental plan.
    • Disability benefits.
    • Health care plan.
    • Vision care benefits.
  • Other Benefits
    • Free parking available.
    • Permanent work term.
    • 35 hours per week.