Head of Enterprise Business Resilience

2 days ago


London, Ontario, Canada Manulife Financial Full time
We are looking for an experienced leader to oversee the global governance and implementation of our Operational Resilience strategy. This role involves designing resilience controls and methodology, managing global execution, and coordinating change management, training, and communication. The successful candidate will collaborate with Critical Operations Owners and other stakeholders to understand critical operations and services, implement resilience metrics, and support scenario testing. Additionally, this role includes managing the budget for resilience initiatives and ensuring effective governance of resilience controls.

Key Accountabilities

Operational Resilience Execution Strategy and Management

- Develop and implement the Enterprise Operational Resilience Program, including workstreams, operating model, scope, approach, timeline, and KPIs, while ensuring alignment with other enterprise programs.
- Establish procedures for consistent adoption of resilience capabilities across the enterprise, in line with corporate objectives and regulatory requirements. Lead global processes and capabilities such as reporting, resilience MIS, analytics, and risk indicator monitoring.
- Define and report KPIs to track progress and address bottlenecks. Influence COOs and business heads to manage execution within budget, ensuring optimal resource allocation and engagement with the Transformation Committee.

Operational Resilience Governance

- Lead the design and implementation of the Enterprise Operational Resilience Governance structure, collaborating with business, technology, operations, and risk partners to ensure accountability and transparency.
- Act as Manulife's primary Line 1 executive representative to external regulators on Operational Resilience.
- Ensure the program meets its mandate, executes policies effectively, drives change, creates efficiencies, and achieves desired outcomes in line with business and regulatory expectations.

Operational Resilience Posture Monitoring and Reporting

- Design and implement KRIs to monitor Critical Operations within impact tolerances. Influence first-line stakeholders to identify, analyze, and remediate material vulnerabilities, ensuring corrective actions are taken.
- Partner with Second Line counterparts for consistent reporting on the company's resilience posture to the Operational Risk Committee.

Enterprise Change Management, Training, and Communication

- Lead change management efforts for smooth implementation of operational resilience strategies.
- Develop and deliver training programs to equip employees with necessary skills and knowledge.
- Design and implement a communication strategy to keep stakeholders informed and engaged, fostering a culture of resilience and readiness.

Team Building and Leadership

- Build and lead a team of 8-10 members with direct and matrix reporting to manage operational resilience, requiring cross-functional skills in strategy, data, change management, and operational resilience knowledge.

Job Requirement:

- Bachelors/ Masters degree in business administration, strategy, operation management, or a related field.
- 15+ years of experience in Insurance, Banking, or Wealth and Asset Management, with 5+ years in Business Continuity Management or Operations Management role.
- Extensive knowledge of discipline of operational resilience and business continuity risk management.
- Expert knowledge of risk management principles, best practices, and tools.
- Strong understanding of financial services regulations and interfacing with internal Compliance and Risk partners.
- Membership in relevant industry groups an asset e.g. Business Continuity Institute, Resilience Information Exchange (RIE).

#J-18808-Ljbffr

  • London, Ontario, Canada Manulife Financial Full time

    **About Us:We are a leading international financial services organization with a presence in over 15 countries around the world.We are committed to delivering innovative solutions to help our customers achieve their financial goals and improve their quality of life.We value diversity and inclusion, and we strive to create a workplace that is inclusive,...


  • London, Ontario, Canada Manulife Financial Full time

    Job Description:As a Strategic Enterprise Resilience Leader at Manulife Financial, you will oversee the global governance and implementation of our Operational Resilience strategy.This role involves designing resilience controls and methodology, managing global execution, and coordinating change management, training, and communication. The successful...


  • London, Ontario, Canada Manulife Financial Full time

    **Job Summary:**We are seeking an experienced leader to oversee the global governance and implementation of our Operational Resilience strategy.This role involves designing resilience controls and methodology, managing global execution, and coordinating change management, training, and communication.The successful candidate will collaborate with Critical...


  • London, Ontario, Canada Manulife Financial Full time

    Job DescriptionAs an experienced IT Availability Business Resilience Expert, you will play a key role in ensuring the availability and resilience of our critical services, systems, networks, and information assets. With 8-10 years of experience in Disaster Recovery, encompassing all aspects of data centre infrastructure, you will develop and maintain a...

  • Head Of Canada

    4 weeks ago


    London, Ontario, Canada TalentSphere Staffing Solutions Full time

    Head of CanadaLocation: Vancouver or Toronto basedIndustry: Manufacturing - Building MaterialsCompensation: Lucrative Executive Salary $500,000+, Bonus, Benefits.Our team has partnered with a well-established and reputed international manufacturing company known for its dedication to operational excellence and innovative solutions. With decades of experience...


  • London, Ontario, Canada Telecon Enterprise Full time

    Telecon Enterprise is seeking a motivated and career-oriented individual to join our dynamic Sales Team as a Carrier Sales Business Growth Specialist. This role focuses on expanding and maintaining business relationships with key carrier customers in Canada. The successful candidate will be responsible for creating and closing new sales opportunities while...


  • London, Ontario, Canada Scotiabank Full time

    About the RoleAs a Senior Systems Architect, you will play a key role in driving the modernization of cards platforms at Scotiabank. You will collaborate closely with Engineering teams to develop and implement software architectures that meet business requirements. Your expertise in enterprise integration patterns, including API / Microservice design,...

  • Enterprise Architect

    3 weeks ago


    London, Ontario, Canada Ness Digital Engineering Full time

    We are seeking a dynamic and experienced Software Technology Architect to lead the architectural design and implementation of enterprise-grade solutions across both on-premises and cloud environments. The ideal candidate will have extensive expertise in Enterprise Architecture (EA) , with a strong focus on Java , Azure , OpenShift , and comprehensive...


  • London, Ontario, Canada SoftwareReviews - Enterprise Full time

    We are seeking a seasoned Business Development Director to join our Vendor Services division at SoftwareReviews - Enterprise. This role presents a unique opportunity to leverage your sales and account management expertise to drive business growth through strategic partnerships with technology providers.Company OverviewSoftwareReviews - Enterprise is a...


  • London, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?The role is for a Manager, Cyber Resilience to join our Cyber Operations team and the wider Global Security department.What will you do?- Provide support to help drive cyber resilience in region, enabling compliance to regulatory requirements - Enhance the organisation's ability to prepare for, withstand, and...


  • London, Ontario, Canada Scotiabank Full time

    Title: Senior Manager, Operational ResilienceRequisition ID: 212720Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Global Wealth Management (GWM) Senior Manager, Operational Resilience will primarily focus on operational resilience, including governance and reporting, end to end operational process...


  • London, Ontario, Canada David Aplin Recruiting Full time

    To Apply for this Job Click HereAplin is a private, family- and employee-owned Canadian corporation founded in Alberta in 1975. As an award-winning staffing and recruiting agency, we've been delivering quality results for over 49 years. Specializing in Temporary & Contract Staffing, Permanent/Direct Hire Search, IT Recruitment, and Managed Services, we are...


  • London, Ontario, Canada Namaste Full time

    Namaste is seeking a highly experienced and results-driven individual to join our team as our Head of Growth. This is a unique opportunity to be part of a rapidly growing company that's making a positive impact on the world.About the PositionThis is a challenging but rewarding role that requires you to be comfortable with routine and details. You'll need to...


  • London, Ontario, Canada ROSS Full time

    Our client, a boutique consulting firm of top-notch Financial Services technology professionals, has engaged ROSS to search for a Senior Business Analyst, Help Desk/Service Desk Expertise - CONTRACT.We provide remote or onsite HR and Recruitment solutions such as Recruitment Process Outsourcing (RPO), complemented by leading edge open-source HRIS...


  • London, Ontario, Canada Manulife Financial Full time

    About the Role:We are seeking an experienced leader to lead our Operational Resilience strategy, ensuring the organization can adapt to changing market conditions and regulatory requirements.The successful candidate will have a proven track record in developing and implementing operational resilience programs, with expertise in risk management, business...


  • London, Ontario, Canada Healthcare Businesswomen's Association Full time

    Job Description SummaryThe Head of Data Science and AI will be responsible for leading the vision and strategy of the Data Science & AI team. This role aims to address unmet medical and process needs and drive innovation in line with the R&D AI strategy. The individual will promote a culture of data-driven decision-making across Novartis teams and supporting...


  • London, Ontario, Canada Info-Tech Research Group Full time

    Job Category: SalesRequisition Number: BUSIN004262Posted: February 24, 2025Employment Type: Full-TimeWork Arrangement: HybridLocationLondon OntarioInfo Tech Research Group Head Office345 Ridout Street NorthLondon, ON N6A2N8, CANThe Senior Business Development Executive is responsible for boosting revenue and fostering sales expansion by pinpointing,...


  • London, Ontario, Canada SoftwareReviews - Enterprise Full time

    Info Tech Research Group Head Office345 Ridout Street NorthLondon, ON N6A2N8, CANDescriptionAbout us:Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with...


  • London, Ontario, Canada Resulticks Inc. Full time

    Job DescriptionWe are seeking a talented Enterprise Sales Professional to join our team at Resulticks Inc. as a Sales Development Representative. As an ideal candidate, you will possess exceptional business acumen and be able to strike up conversations with C-Level and VP-Level executives within target accounts.About ResulticksResulticks is a fully...


  • London, Ontario, Canada Info-Tech Research Group Full time

    Company Overview">We pride ourselves on consistent year-on-year growth, with double-digit growth even during a global pandemic. Our company culture is focused on entrepreneurship and innovation, providing employees with unlimited opportunities for professional growth and development. We offer financial support for professional development and training.">Job...