Service Coordinator

6 months ago

Montréal, Canada Avery Weigh-Tronix Full time

**Service Coordinator**
**Summary**

Do you have an entrepreneurial mindset and a talent for growing business? Are you looking for an employer that empowers you to treat the business as your own? We are currently seeking **a dynamic Service Coordinator** for our Montreal branch. In addition to being the center piece of the

**Responsibilities**:

- Create, assign, and coordinate service technician work schedules.
- Establish assignment priorities and dispatch personnel accordingly.
- Create, dispatch, debrief, close and invoice work orders (full cycle).
- Support the local Branch Manager with creating and submitting work order estimates and proposals.
- Follow up with customers on existing proposals to help the branch achieve its monthly objectives.
- Enter Scale System and data sheet information into new Service Management software (Salesforce/ServiceMax).
- Maintain and organize files and databases
- Provide superior customer service to clients on the phone and via electronic correspondence.
- Follow-up with customer to review satisfaction and to understand opportunity for improvement.
- Shipping and receiving service parts.

**Profile**:

- Previous experience with Salesforce or ServiceMax an asset.
- Outgoing personality with excellent customer service skills.
- A minimum of two (2) years of customer service or a strong desire to learn is required.
- Driven, excellent multi-tasking skills and someone that enjoys problem solving.
- Strong communication skills (French & English), both verbally and in writing.
- Strong interpersonal skills and an awesome team player.
- Curious and interested in managing priorities and your work-life balance.
- The ability to process transactions with accuracy and attention to detail, while not sacrificing volume.
- Solid computer skills including Microsoft Office, Office 360, Microsoft Teams preferred.
- Professional diploma in administration or equivalent study.

**We offer a competitive salary, a comprehensive benefit plan as well as a fully funded retirement plan.**

**#APPLYNOW**

**Résumé**

Vous avez l'esprit d'entreprise et le talent pour développer les affaires ? Cherchez-vous un employeur qui vous permette de traiter l'entreprise comme la vôtre ? Nous sommes actuellement à la recherche d'un coordonnateur de service dynamique pour notre succursale de Montréal. En plus d'être la pièce maîtresse de l'équipe des opérations de service, ce rôle exige de solides compétences interpersonnelles et de résolution de problèmes, une facilité à s'adapter rapidement aux besoins changeants des clients et une forte motivation à aider l'équipe à atteindre ses objectifs opérationnels et de vente. Nous recherchons une personne qui nous aidera à constituer une équipe performante et à créer une atmosphère chaleureuse et inclusive. Si vous êtes une personne qui a une passion pour le service à la clientèle et la planification, tout en équilibrant votre vie professionnelle et privée, alors postulez dès maintenant.

**Responsabilités**:

- Créer, attribuer et coordonner les horaires de travail des techniciens de service.
- Établir les priorités d'affectation et répartir le personnel en conséquence.
- Créer, répartir, débriefer, fermer et facturer les bons de travail (cycle complet).
- Aider le directeur de succursale local à créer et à soumettre des estimations et des propositions de commandes de travail.
- Assurer le suivi des propositions existantes auprès des clients afin d'aider la succursale à atteindre ses objectifs mensuels.
- Saisir les informations du système de pesée et des fiches techniques dans le nouveau logiciel de gestion des services (Salesforce/ServiceMax).
- Maintenir et organiser les fichiers et les bases de données.
- Fournir un service à la clientèle supérieur aux clients au téléphone et par correspondance électronique.
- Faire un suivi avec le client pour vérifier sa satisfaction et comprendre les possibilités d'amélioration.
- Expédier et recevoir les pièces de rechange.

**Profil**:

- Expérience préalable avec Salesforce ou ServiceMax, un atout.
- Personnalité extravertie avec d'excellentes compétences en matière de service à la clientèle.
- Un minimum de deux (2) ans de service à la clientèle ou un fort désir d'apprendre est requis.
- Dynamique, excellentes compétences multitâches et personne aimant résoudre les problèmes.
- Solides compétences en communication (français et anglais), tant à l'oral qu'à l'écrit.
- Solides compétences interpersonnelles et excellent esprit d'équipe.
- Curieux et intéressé par la gestion des priorités et l'équilibre entre vie professionnelle et vie privée.
- Capacité à traiter les transactions avec précision et attention aux détails, sans pour autant sacrifier le volume.
- Solides compétences informatiques, notamment Microsoft Office, Office 360, Microsoft Teams, de préférence.
- Diplôme professionnel en administration ou étude équivalente.

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