Coordinator, Tenant Services

5 months ago

Montréal, Canada BentallGreenOak Full time

**Coordinator, Tenant Services**

**Sun Life Building | Montreal, QC**

**Who We Are**: BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BGO has offices in 28 cities across twelve countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BGO is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

BGO promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

**The Opportunity**:
Located in the heart of the financial district at the Sun Life Building in downtown Montreal, this position will be a part of the Property Management team reporting to the Property Manager and the Regional Director, Tenant Services Marketing for a major Class A office portfolio. This position involves coordinating activities related to tenant services, communications and promotions.

**What You Will Do**:

- Assist in maintaining the branding of the portfolio buildings in all respects, i.e., signage, posters and communications and ordering of new signs.
- Maintain and update content for Captivate elevator media, website, etc.
- Support various teams for events related to vacant space leasing promotions. Assist in the coordination of tenant arrival/departure process.
- Order promotional material related to tenant events.
- Ensure excellent tenant relations through personal contact and outstanding customer service.
- Respond promptly to various requests or complaints with professionalism in accordance with BGO's Customer Relations Management policies and redirect to the appropriate point of contact.
- Coordinate tenant communications (memos, newsletters, etc.).
- Draft and forward correspondence to tenants.
- Assist with data compilation, lists, analysis and implementation of BGO and other surveys.
- Ensure timely distribution of annual survey and ensure full tenant participation.
- Prepare tenders for contracts and purchases for signage.
- Assist and promote sustainable initiatives, such as Alvéole and MicroHabitat, Earth Day, Car Free Day and coordinate the tenant committee regarding ESG initiatives.
- Assist in the coordination of events organized for or by tenants or staff.
- Coordinate the installation and disassembly of Christmas decorations and seasonal landscaping inside and out.
- Collaborate on community, social and charitable initiatives to ensure a commitment to good corporate citizenship.
- Coordinate background music for lobby, lounge, courtyard and carillon.
- Full understanding of and adherence to environmental policy, code of conduct and other policies and procedures relevant to the position from time to time.
- Other duties as required and assigned.

**Who You Are**:

- 5 years' experience in customer service, marketing, hospitality industry. Experience in the property management field a definite asset.
- **Relationship skills** - Ability to communicate orally and in writing, and to present self effectively and professionally; excellent customer service and interpersonal skills; ability to develop and sustain cooperative working relationships with senior staff, contractors, tenants and the public; maintain confidentiality.
- **Organizational skills/multitasking** - Ability to effectively allocate time, work under pressure, and meet deadlines; ability to handle multiple requirements and priorities equally important, and ability to adapt to new ideas and ongoing changes.
- **Computer skills** - Intermediate knowledge of Microsoft Office software such as Outlook, Word, PowerPoint and Excel.
- **Bilingual** - Excellent command of French and English because of frequent communication with tenants and colleagues in other Canadian offices (spoken and written)
- **Police Clearance**: A criminal verification check is required for employment

We thank all applicants for their interest in employment with BGO, however only those selected for an interview will be contacted.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.

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