Service Coordinator

2 weeks ago

Montréal, Canada Carmichael Engineering Ingénierie Carmichael Full time

**With us, it's always about people**

Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years.

Carmichael is a place where your experience will be valued and respected. If you've ever tasted success and are hungry for more, Carmichael is the perfect place to satisfy your appetite for success.

**Service Coordinator - Industrial Refrigeration**

In this role, you will be responsible for coordinating day-to-day service activities (maintenance contracts, service calls, mechanical overhauls, small installations) for our Industrial Refrigeration department.

This is a full-time position of 40 hours per week working on-site in our Montreal office, with advantageous working conditions including benefits (insurance, support program...) and a particularly generous pension fund paid entirely by Carmichael.

**You will ensure responsibility for**:

- Planning and deployment of preventive maintenance schedules.
- Dispatch of technicians in the context of service calls in accordance with their skills.
- Ensure that work orders are completed and forwarded to the right people.
- To verify and enter the technicians’ hours worked in the computerized management system for the weekly payroll.
- Participate in the procurement and supply of parts necessary for the technicians’ interventions.
- Coordinate training needs for technicians and if necessary for customers.
- In the performance of your duties, you will collaborate consistently with the sales, invoicing, accounts payable and management teams.

**Requirements**:

- Technically inclined (knowledge of mechanical/HVAC systems/construction is an asset)
- Experience in dispatching/scheduling with mobile technicians an asset
- 2+ years of work experience in team coordination function
- Proficient in MS Office suite, especially Excel
- Strong communication skills in French and ability to communicate in English in a customer service context.

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