Intake & Community Liaison

2 weeks ago

Mississauga, Canada Services and Housing In the Province Full time

Services and Housing In the Province (**SHIP**) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

Reporting to the Program Manager, the Intake & Community Liaison will be responsible for assessing eligibility to one of SHIP’s residential programs which provides short term crisis support to clients who are experiencing a mental health and/or addiction crisis and who are in conflict with the criminal justice system. The program is intended to divert persons from incarceration, the justice system, and/or unnecessary hospitalization by providing them with voluntary community crisis accommodation and support.

The individual will be responsible for coordinating services, conducting intake assessments, and liaising with community partners to provide linkages and supports to clients.

**Duties and Responsibilities**:

- Using standardized assessment tools within a community setting
- Developing and maintaining a community resource network and partnerships within the community to facilitate client service and access
- Liaising between the program and community partners
- Maintaining communication within the program and between program locations
- Referring to partnering organizations and providing linkages to community supports
- Maintaining standards of documentation to ensure that the provision of services is effective and efficient
- Providing time-limited short-term case management when required
- Service co-ordination, follow up and advocacy as needed
- Facilitation and development of groups within the community as per client need
- Completing evaluations and feedback surveys with applicants and/or their families
- Providing comprehensive, holistic, person and family centred access to services
- Responsible for client/resident safety
- Maintaining statistical data on client services
- Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards
- Staff adheres to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
- Perform additional duties as required/delegated by Management

**Qualifications**:

- A degree/diploma in social work, psychology, nursing, health sciences or a related field and at least four to five years assessment and/or case management experience within the field of Mental Health Services
- Demonstrated knowledge of serious mental illness, concurrent disorders and/or dual diagnosis, and experience with intake services preferred
- Excellent assessment, communication and administrative skills
- Excellent time management and organizational skills
- Excellent individual and group facilitation skills
- Experience working in a community setting essential
- Dedicated team player, with strong communication skills
- Able to work with mínimal direction or supervision
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage is required
- Strong working knowledge of Microsoft Office software (e.g. Excel, Word, etc.)
- CPR, CPI and ASIST certification

**Working Conditions and Physical Requirements**:

- Day shifts Monday - Friday, with the ability to work excess/overtime hours where required
- Able to sit for prolonged periods of time
- Able to answer and communicate through telephone calls and general computer use
- Able to lift up to 20lbs (products, documents, etc.)
- Able to react and respond quickly under escalated situations to ensure client and staff safety
- Vehicle travel to community sites for visits/walk-throughs
- Able to walk up and open doors

**SHIP Values**
- Compassion, Hope, Inclusive, Respect, Professional

**COVID-19 Considerations**
- As part of SHIP’s commitment to health and safety, it is a condition of employment that you be fully vaccinated (2 doses, including 14 days since your second dose) against COVID-19 or have an exemption pursuant to the Ontario Human Rights Code.

**Application Instructions**

**Why Work For Us?**

**Our Vision**
Quality Housing, Quality Services, Quality Lives

**Our Mission**
To increase quality of life through health services and housing supports that promote mental and phy

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