Patient Intake Administrator

2 weeks ago

Mississauga, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**Basic Function**:
Reporting to the Manager, of Customer Care, the Patient Intake Administrator’s (PIA) primary objective is to accurately process all incoming program documentation within service levels. alert appropriate team members, and work collaboratively with their peers. The incumbent is detailed & action oriented ensuring information is accurately represented and in the CRM.

As the position deals with highly sensitive information, the incumbent is expected to act in a diplomatic professional manner, and maintain patient confidentiality, as per SDM Specialty Health Network policy and legal requirements.

**Nature and Scope**:
**Principal Accountabilities**:

- Intake and create patient documents/ files received from but not limited to, clinics, MD offices, patients, and insurance companies.
- High degree of accuracy is required.
- Works collaboratively with internal SHN Team members.
- Support special projects and initiatives as required to support Operations.
- Results-driven - must meet or exceed established performance and quality metrics
- Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

**Skills and Qualifications**
- Bilingual (English and French; verbal and written) preferred.
- Minimum 2-year Intake experience in Healthcare or Insurance industry is an asset.
- Post Secondary Education an asset.
- A team player with the desire to provide superior customer care experiences.
- Excellent communication skills, verbal and written.
- Highly proficient in MS Office Suite.
- Detail Oriented/Accuracy focused.
- Proficient, accurate and timely data entry skills
- Working experience with Pure Connect
- Genesys is an asset.
- Working experience with Salesforce is an asset.
- **Flexible to work rotating shifts, Monday - Friday 8am - 8pm EST.**:

- **Occasional overtime may be required.**

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy _.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Full time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

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