Customer Support Manager

5 months ago


British Columbia, Canada DFO Global Performance Commerce Limited Full time

Exciting Career Opportunity at Global Performance Commerce

Are you a leader who thrives in the dynamic world of SaaS customer support? Join our innovative and diligent team at Global Performance Commerce, where we value independence and high performance. We are seeking an experienced **Customer Support Manager** with a passion for problem-solving, team development, and creating exceptional customer experiences.

**What You'll Do**:

- Oversee and prioritize incoming support tickets, ensuring timely and effective resolution.
- Maintain strong relationships with users; communicate ticket statuses and understand user needs.
- Monitor support metrics; manage staffing across all serviced time zones.
- Develop and refine SOPs for customer issue handling and technical support.
- Coach and train support staff for high-quality service and technical troubleshooting.
- Manage projects to enhance customer experience and identify sales opportunities.
- Collaborate with interdepartmental teams, including sales and development, for strategic alignment.
- Directly handle escalated customer issues and advocate for customer needs.
- Analyze customer data to drive improvements and solve problems based on feedback.
- Ensure customers are well-supported with resources and training; follow up on renewals and usage metrics.

**Who We're Looking For**:

- Minimum 2 years in a leadership role in Technical Support or Customer Success within a SaaS environment.
- Exceptional customer service and communication skills.
- Strong organizational, project management, and time management skills.
- Excellent problem-solving abilities.
- Inspirational leadership; capable of managing and motivating a team.
- Proficient in data analysis.
- Adept at cross-departmental collaboration.
- Deep knowledge of the company's software.

**Why Join Us**:

- Competitive compensation.
- Diversity and inclusion in a global team environment.
- Opportunities for career growth and professional development.

**How to Apply**:


  • Support Specialist-2

    5 months ago


    British Columbia, Canada American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Summary: Support Client...


  • British Columbia, Canada GE Renewable Energy Full time

    **Job Description Summary**: GE Vernova’s Critical Infrastructure Communications (CIC) business has a job opening for a Lead Technical Support Engineer with specific focus leading technical support activities for its Optical Communication platforms. You will provide technical assistance from design to factory fulfillment (testing), customer witness...


  • British Columbia, Canada Worldline Full time

    **Bilingual Customer Care Specialist - ISV** **Location**: Cross-national work flexibility: remote, in-person, and hybrid (the option to work from our beautiful Victoria, BC office) **Salary: $51,500 CAD** **Bilingual: French and Engish** We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The...


  • British Columbia, Canada Andrew Peller Limited Full time

    #BeExtraordinary At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day. Who We Are We are one of Canada's largest and oldest wine companies with a rich...


  • British Columbia, Canada Waypoint Full time

    POSITION OVERVIEWThe Manager, Personal Insurance will lead our efforts in acquiring new customers and expanding our Personal Insurance portfolios. The Manager, Personal Insurance will play a pivotal role in spearheading our new business initiatives and driving the growth of our Personal Insurance department. This role demands a proactive and customer-focused...


  • British Columbia, Canada Waypoint Full time

    POSITION OVERVIEWThe Manager, Personal Insurance will lead our efforts in acquiring new customers and expanding our Personal Insurance portfolios. The Manager, Personal Insurance will play a pivotal role in spearheading our new business initiatives and driving the growth of our Personal Insurance department. This role demands a proactive and customer-focused...


  • British Columbia, Canada Waypoint Full time

    POSITION OVERVIEW The Manager, Personal Insurance will lead our efforts in acquiring new customers and expanding our Personal Insurance portfolios. The Manager, Personal Insurance will play a pivotal role in spearheading our new business initiatives and driving the growth of our Personal Insurance department. This role demands a proactive and...


  • British Columbia, Canada Cyberclan Full time

    The Risk Management Services Manager identifies industry standards and regulatory guidelines for information security in order to minimize the risk of compromise of sensitive business systems. They help develop, maintain, and evaluate organizational security policies and procedures, and they work closely with engineering and operations teams to ensure...


  • British Columbia, Canada TEEMA Full time

    Desktop Support SpecialistJob Summary:We are seeking a skilled Desktop Support Specialist to join our team at TEEMA. The ideal candidate will have a strong background in IT support and excellent communication skills.Key Responsibilities:Provide technical support to desktop users via phone, email, and remote control tools.Enter, prioritize, and manage...


  • British Columbia, Canada Waypoint Full time

    Job Title: Insurance Portfolio ManagerJob Summary:We are seeking an experienced Insurance Portfolio Manager to lead our Personal Insurance business development efforts. The successful candidate will be responsible for driving sales growth, improving customer experience, and ensuring compliance with regulatory requirements.Key Responsibilities:Develop and...

  • Hydro Service Manager

    5 months ago


    British Columbia, Canada GE Renewable Energy Full time

    **Job Description Summary**: The Hydro Service Manager (HSM) steers GE’s regional Hydro Service growth strategy. A successful HSM will work with multi-disciplinary teams to prepare winning proposals and managing fast, profitable transactional hydropower service projects in the Western United States for utilities and government agencies. Typical scopes of...


  • Delta, British Columbia, Greater Vancouver, Canada Walter Surface Technologies Full time

    Reports to: Customer Experience Supervisor For over 70 years, Walter Surface Technologies has been a global leader in surface treatment technologies delivering high performance abrasives, tooling, power tools, and chemical solutions and welding process solutions specifically designed for the metal working industry. Our core philosophy is centered on helping...


  • British Columbia, Canada FedTec Full time

    Background:Client currently utilizes Atlassian products (Jira, Jira Service Management, and Confluence) for IT Service Desk support, project documentation, and workflow management. Due to recent technology changes, these products are being upgraded to Data Centre versions by the end of November. Client then begin planning for a migration to Atlassian Cloud....


  • British Columbia, Canada FedTec Full time

    Background: Client currently utilizes Atlassian products (Jira, Jira Service Management, and Confluence) for IT Service Desk support, project documentation, and workflow management. Due to recent technology changes, these products are being upgraded to Data Centre versions by the end of November. Client then begin planning for a migration to Atlassian...

  • Business Manager

    3 months ago


    British Columbia, Canada NEXTreme Inc. Full time

    Job Title: Business Manager **Job Overview**: Paul Bros NEXTreme Inc. is a multi-diverse, multi-discipline company with manufacturing, construction, and mining services. We work in a diverse working environment and offer a variety of services for our Northern clients. Located in Yellowknife NWT, population 22,000, and on the north shore of Great Slave Lake...


  • British Columbia, Canada Hörmann Canada Full time

    Hörmann Northwest Door LTD is a family-owned company with a highly dedicated team who takes pride in supplying one of the widest ranges of high quality residential and commercial garage doors in the industry. We provide the building industry with innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and...


  • Vancouver, British Columbia, B6B, British Columbia, Canada Microsoft Canada Full time

    Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. With over 17,000 employees worldwide, the mission of...


  • British Columbia, Canada Gordian Full time

    Gordian’s Planning Services team is focused on helping clients, making data driven decisions around their operational effectiveness and capital investments. Our services are founded on rigorous observational assessment, benchmarking, and analysis, which - when combined with the industry’s largest database of financial and facilities data - help our...


  • British Columbia, Canada ABC Financial Services, Inc. Full time

    Company : Trainerize It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ **Job Description**: INTRODUCTION: Our App Content team is growing and we're looking for a passionate and creative App Content Programming Manager to join us in our mission to turn...


  • British Columbia, Canada BC First Nations Justice Council Full time

    **About BCFNJC**: Empowered by the First Nations Leadership Council and in partnership with the provincial and federal governments, the BC First Nations Justice Council (BCFNJC) is responsible to 204 First Nations in BC. Our mandate is to reduce the overrepresentation of First Nations Métis and Inuit people in the criminal justice system and the child...