Customer Support Manager

7 days ago


British Columbia, Canada DFO Global Performance Commerce Limited Full time

Exciting Career Opportunity at Global Performance Commerce

Are you a leader who thrives in the dynamic world of SaaS customer support? Join our innovative and diligent team at Global Performance Commerce, where we value independence and high performance. We are seeking an experienced **Customer Support Manager** with a passion for problem-solving, team development, and creating exceptional customer experiences.

**What You'll Do**:

- Oversee and prioritize incoming support tickets, ensuring timely and effective resolution.
- Maintain strong relationships with users; communicate ticket statuses and understand user needs.
- Monitor support metrics; manage staffing across all serviced time zones.
- Develop and refine SOPs for customer issue handling and technical support.
- Coach and train support staff for high-quality service and technical troubleshooting.
- Manage projects to enhance customer experience and identify sales opportunities.
- Collaborate with interdepartmental teams, including sales and development, for strategic alignment.
- Directly handle escalated customer issues and advocate for customer needs.
- Analyze customer data to drive improvements and solve problems based on feedback.
- Ensure customers are well-supported with resources and training; follow up on renewals and usage metrics.

**Who We're Looking For**:

- Minimum 2 years in a leadership role in Technical Support or Customer Success within a SaaS environment.
- Exceptional customer service and communication skills.
- Strong organizational, project management, and time management skills.
- Excellent problem-solving abilities.
- Inspirational leadership; capable of managing and motivating a team.
- Proficient in data analysis.
- Adept at cross-departmental collaboration.
- Deep knowledge of the company's software.

**Why Join Us**:

- Competitive compensation.
- Diversity and inclusion in a global team environment.
- Opportunities for career growth and professional development.

**How to Apply**:



  • British Columbia, Canada Change Healthcare Full time

    Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients,...


  • British Columbia, Canada Recollective Inc. Full time

    **Who We Are** Recollective Inc. is the leading provider of online research software for conducting qualitative research studies and fostering strategic customer insight communities. Launched in 2011, Recollective is recognized at number eight in the 2023 GRIT50 ranking of the world’s top fifty most innovative suppliers in the market research industry....


  • British Columbia, Canada American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Summary: Support Client...


  • Vancouver, British Columbia, British Columbia, Canada CHEP Full time

    Position PurposeThe Sr Manager of Customer Development is accountable for the growth of a portfolio of annualized revenue. This leader is the driving force to mentor, coach, guide, and direct the strategic organizational imperatives for CHEP Americas (Canadian Business Unit). This leader will work to maintain strategic focus and develop a growth mindset...


  • British Columbia, Canada GE Renewable Energy Full time

    **Job Description Summary**: GE Vernova’s Critical Infrastructure Communications (CIC) business has a job opening for a Lead Technical Support Engineer with specific focus leading technical support activities for its Optical Communication platforms. You will provide technical assistance from design to factory fulfillment (testing), customer witness...


  • British Columbia, Canada Worldline Full time

    **Bilingual Customer Care Specialist - ISV** **Location**: Cross-national work flexibility: remote, in-person, and hybrid (the option to work from our beautiful Victoria, BC office) **Salary: $51,500 CAD** **Bilingual: French and Engish** We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The...


  • British Columbia, Canada Andrew Peller Limited Full time

    #BeExtraordinary At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day. Who We Are We are one of Canada's largest and oldest wine companies with a rich...


  • British Columbia, Canada Dodge Industrial, Inc. Full time

    Located in Western Canada The Regional Sales Manager (RSM) is leading for Dodge/RBC product lines, the sales and business development activities in its region Regional Sales Manager will champion the sales growth initiatives and develop key relationships with Channel Partners (Distributors), OEMs and major strategic end users. Working in conjunction with...


  • british columbia, Canada Dodge Industrial, Inc. Full time

    Located in Western Canada The Regional Sales Manager (RSM) is leading for Dodge/RBC product lines, the sales and business development activities in its region Regional Sales Manager will champion the sales growth initiatives and develop key relationships with Channel Partners (Distributors), OEMs and major strategic end users. Working in conjunction with...


  • british columbia, Canada Dodge Industrial, Inc. Full time

    Located in Western Canada The Regional Sales Manager (RSM) is leading for Dodge/RBC product lines, the sales and business development activities in its region Regional Sales Manager will champion the sales growth initiatives and develop key relationships with Channel Partners (Distributors), OEMs and major strategic end users. Working in conjunction with the...


  • british columbia, Canada Dodge Industrial, Inc. Full time

    Located in Western Canada The Regional Sales Manager (RSM) is leading for Dodge/RBC product lines, the sales and business development activities in its region Regional Sales Manager will champion the sales growth initiatives and develop key relationships with Channel Partners (Distributors), OEMs and major strategic end users. Working in conjunction with the...


  • british columbia, Canada Dodge Industrial, Inc. Full time

    Located in Western Canada The Regional Sales Manager (RSM) is leading for Dodge/RBC product lines, the sales and business development activities in its region Regional Sales Manager will champion the sales growth initiatives and develop key relationships with Channel Partners (Distributors), OEMs and major strategic end users. Working in conjunction with the...

  • Territory Manager

    4 weeks ago


    British Columbia, Canada Canadian Clinical Cannabinoids Full time

    Territory Manager – BRITISH COLUMBIA Role Profile: We are currently seeking a BC Territory Manager to join our team. Reporting to the CEO, the Territory Manager will be the face of CCC Inc., House Brands ( The Loud Plug , Terp Gush, The Republic) within the BC retail community, working to maximize our success within their market. We are looking for...


  • British Columbia, Canada EightSix Network Inc Full time

    Our client operates 14 seed orchards and 28 nurseries across Canada and the US, producing 630 million forest seedlings annually. Since their start in 1988, they have grown to become North America’s leading provider of premium-quality container and bare root seedlings. We are searching for the best of the best of forestry or nursery experienced...

  • Account Manager

    6 days ago


    british columbia, Canada Dodge Industrial, Inc. Full time

    Located in BC Responsible for managing sales of Dodge/RBC mechanical products through our OEM & distribution channels. Market Covered TDB Leading the development and implementation of the account plan and growth actions. Defining sales targets for the accounts, and ensuring they are achieved with a structured follow-up. Providing solutions for their...

  • Account Manager

    5 days ago


    british columbia, Canada Dodge Industrial, Inc. Full time

    Located in BCResponsible for managing sales of Dodge/RBC mechanical products through our OEM & distribution channels. Market Covered TDBLeading the development and implementation of the account plan and growth actions.Defining sales targets for the accounts, and ensuring they are achieved with a structured follow-up.Providing solutions for their businesses...

  • Account Manager

    6 days ago


    British Columbia, Canada Dodge Industrial, Inc. Full time

    Located in BC Responsible for managing sales of Dodge/RBC mechanical products through our OEM & distribution channels. Market Covered TDB Leading the development and implementation of the account plan and growth actions. Defining sales targets for the accounts, and ensuring they are achieved with a structured follow-up. Providing solutions for their...

  • Account Manager

    6 days ago


    british columbia, Canada Dodge Industrial, Inc. Full time

    Located in BCResponsible for managing sales of Dodge/RBC mechanical products through our OEM & distribution channels. Market Covered TDBLeading the development and implementation of the account plan and growth actions.Defining sales targets for the accounts, and ensuring they are achieved with a structured follow-up.Providing solutions for their businesses...

  • Account Manager

    3 days ago


    British Columbia, Canada Dodge Industrial, Inc. Full time

    Located in BC Responsible for managing sales of Dodge/RBC mechanical products through our OEM & distribution channels. Market Covered TDB Leading the development and implementation of the account plan and growth actions. Defining sales targets for the accounts, and ensuring they are achieved with a structured follow-up. Providing solutions for their...

  • Account Manager

    6 days ago


    british columbia, Canada Dodge Industrial, Inc. Full time

    Located in BCResponsible for managing sales of Dodge/RBC mechanical products through our OEM & distribution channels. Market Covered TDBLeading the development and implementation of the account plan and growth actions.Defining sales targets for the accounts, and ensuring they are achieved with a structured follow-up.Providing solutions for their businesses...