National Customer Contact Center Representative

6 months ago

British Columbia, Canada Andrew Peller Limited Full time

#BeExtraordinary
At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day.
Who We Are
We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking.
We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.

We are seeking a dynamic Customer Contact Center Representative to join our Supply Chain team in the National Customer Contact Center. This role is done primarily by phone and online and will consist of taking orders from accounts like retail shops, liquor stores and restaurants nationally.
The opportunity
Although this is an online role you will be connected with an amazing team of professionals. This is a rare opportunity to work within a successful sales team and be mentored by strong leaders who want to see you succeed. If you are interested in growing within a sales team this is a great start for your career.
The role
Does this sound like you
- Post-secondary diploma
- Interest or experience within the hospitality industry is an asset
- Proven best in class customer service skills.
- Adept at complaint resolution.
- Ability to maintain composure under stressful conditions.
- Exceptional computer skills and knowledge including Microsoft Office Suite; Experience with Oracle an asset.
- Ability to provide timely and accurate information.
- Ability to problem solve while paying close attention to detail and maintaining accuracy.
- Excellent written and verbal communication skills with a high degree of professionalism.

The responsibilities
- Maintaining a high level of product knowledge.
- Processing customer orders, inquiries, returns and credits in a timely manner.
- Effectively communicating with a national customer base with diverse and unique needs.
- Supporting management and trade channel managers.
- Creating and validating upload and import files for management interfaces.
- Investigating and resolving undeliverable and returned shipments.
- Operating within established guidelines while respecting and understanding the cross functional impact.
- Resolving first level customer concerns and complaints.
- Following safe work procedures and practices and reports all unsafe working conditions/hazards to their Manager.

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.

**Accommodation**:
**Equal Opportunity Employment**:
At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

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