Lead Services Specialist

6 months ago

British Columbia, Canada GE Renewable Energy Full time

**Job Description Summary**: GE Vernova’s Critical Infrastructure Communications (CIC) business has a job opening for a Lead Technical Support Engineer with specific focus leading technical support activities for its Optical Communication platforms. You will provide technical assistance from design to factory fulfillment (testing), customer witness testing, commissioning, and through life cycle support via annual professional services contracts to assure continued network integrity and positive user experiences. #LI-ML2

You will work within a dynamic cross-discipline, cross-organization environment where they are expected to have a "Hands on Make it Happen" mentality in order that we support our customers & partners to deliver best in class products, services, and on-going support.

**About us**:
Come bring your energy to change the world.

Grid Solutions, part of the GE Vernova portfolio of energy businesses, serves customers globally with over 12,000 employees. Grid Solutions provides equipment, systems, and services to bring power reliably and efficiently from the point of generation to end power consumers. We electrify the world with advanced grid technologies and accelerate the energy transition.

GE Vernova, a dynamic accelerator comprised of our Power, Renewable Energy, Digital and Energy Financial Services businesses, is focused on leading a new era of energy - electrifying the world while simultaneously working to decarbonize it.

If you are ready to make a difference and usher in a new era of energy, come join us now.

Essential Responsibilities:
This tier-3 technical services position will include:

- Provide technical hands-on support to the design, factory and fulfillment teams to assure our products meets the customer’s high expectation and remains reliable.
- Lead pre
- and -post-sales technical support tasks associated with the release of NPI products to customers within North America.
- The most in-depth support role offered by GE, requiring leadership, creativity, and deep technical competency to respond to customer challenges. Working closely with R&D to isolate root causes and with Product Management to identify possible long-term product improvements.
- Develop tools for internal tier-2 technical support teams use, that assist in troubleshooting common network issues, and to fulfill annual professional service obligations (network analysis, tracking and trending).
- Work with software engineers to recommend and help implement key maintenance tools into both the embedded and external network management solutions.
- Engage regularly with customers and their networks to assure known product issues are managed.
- Diagnose, differentiate, and report hardware and software non-conformance.
- Respond to customer inquiries and provide input regarding solutions.
- Assist in the assessment of customer requirements and provide input regarding solutions.
- Test and analyze equipment failure to determine cause and corrective actions - perform root cause analysis for problem resolution.
- Deliver professional services such as network analysis, network design and consulting, and technical troubleshooting training.
- Demonstrate equipment setup and support for customer presentations and industry events.

**Required Qualifications**:

- Bachelor’s Degree or Technical School Diploma in “STEM” Majors (Science, Technology, Engineering, and Math)
- Minimum 5 years’ experience in system-level design and troubleshooting concepts.
- Experience with ConfD, Linux operating systems and VxWorks.
- Proficiency in C and Python for tool development/automation.
- Capable of advanced troubleshooting of telecommunication networks at both the hardware and software level.
- Telecommunications experience, in particular: JungleMUX SONET and TN1U/e SDH Multiplexer, JunglePAX MPLS-TP, and T1MX/E1MX.
- Experience in packet-based networks; Ethernet routers and switches, TCP/IP.
- Ability and willingness to work on the road.
- Be available for 24/7-hour technical support rotations.

**Desired Characteristics**:

- Strong oral and written communication skills.
- Excellent command of English Language.
- Strong interpersonal and leadership skills.
- Ability to work independently.
- Strong problem-solving skills.
- You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation. The drug screen requirement in the background check process is not required if the role is based in Canada._

**We deliver integrated project solutions to enable large scale electrification and support our customer needs.***

****

**Additional Information**:
**Relocation Assistance Provided**:Yes

LI-Remote - This is a remote position

  • Lead Auditor

    16 hours ago

    British Columbia, Canada IMSM Full time

    THIS ENGAGEMENT IS SELF EMPLOYED - YOU MUST HAVE AN IRCA or EQUIVALENT LEAD AUDITOR ISO QUALIFICATION TO APPLY Do you have experience in any ISO standards? IMSM is one of the world’s leading ISO specialists. To continue the expansion of our operations, we are keen to meet enthusiastic, ambitious and hardworking professionals to help us reach and exceed our...

  • Specialist, Disaster Preparedness

    6 months ago

    British Columbia, Canada PHSA Full time

    **Specialist, Disaster Preparedness (DR3)** BC Emergency Health Services BC (Hybrid) Regular, Full Time BC Emergency Health Services (BCEHS) is hiring a newly created position, **Specialist, Disaster Preparedness (DR3).** **Role Summary** The DR3 Preparedness stream focuses on establishing the necessary capabilities and resources to handle potential...

  • Certified Quality Management Specialist

    2 days ago

    British Columbia, Canada IMSM Full time

    **About IMSM:**We are a leading ISO specialist, dedicated to delivering world-class consultation and adherence to our mission, vision, and values.**Job Summary:**We are seeking an ambitious and highly qualified Certified Quality Management Specialist with a background in implementation and auditing of quality management systems. As part of our team, you will...

  • Research And Development Specialist

    4 weeks ago

    Delta, British Columbia, Greater Vancouver, Canada AppleOne Employment Services Full time

    Research and Development Specialist Full time, Hybrid Location - Vancouver ,Delta BC V3M 6K2$80,000 to $90,000 plus bonus Mentorship/ leadership experience, as well as the experience in working sports nutrition, food developmentReporting to the Senior R&D Scientist Responsible for supporting the Product Management Team in building and growing the Premix &...

  • Research And Development Specialist

    3 weeks ago

    Delta, British Columbia, Greater Vancouver, Canada AppleOne Employment Services Full time

    Research and Development SpecialistFull time, HybridLocation - Mississauga $80,000 to $90,000 plus bonusMentorship/ leadership experience, as well as the experience in working sports nutrition, food developmentReporting to the Senior R&D ScientistResponsible for supporting the Product Management Team in building and growing the Premix & Damin-Aide Solutions...

  • Specialist, Change Management

    7 months ago

    British Columbia, Canada PHSA Full time

    **Specialist, Change Management** PHSA Corporate Vancouver, BC Reporting to the Manager Change Management, Workforce Strategies, the Change Management Specialist leads and supports comprehensive change management programs in support of small and large scale organizational process redesigns and transformational business strategy initiatives analyzing the...

  • Forest Certification Sustainability Specialist

    4 weeks ago

    British Columbia, Canada Mercer International Inc. Full time

    Job SummaryWe are seeking a highly skilled Forest Certification Sustainability Specialist to lead our North American forest certification program. As a key member of our sustainability team, you will be responsible for ensuring the success of our program by overseeing internal and external audits, supporting our forest management and fiber procurement teams,...

  • Technical Specialist, Point of Care Testing Mlt Gr5

    2 days ago

    British Columbia, Canada Interior Health Authority Full time

    Interior Health’s Laboratory team has an exciting opportunity for a **Technical Specialist, Point of Care Testing (MLT Grade 5)**, to lead and support the use of Point of Care testing across the health authority. This is a regional role and the position may be based from any Interior Health laboratory location in the southern interior region of B.C. The...

  • Senior Marketing Specialist

    4 weeks ago

    British Columbia, Canada RB Global Inc. Full time

    When you join RB Global you will be part of a diverse, global team that is focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision.The Senior Marketing Specialist is responsible for driving buyer demand generation and growth through the development, implementation,...

  • Senior Marketing Specialist

    4 weeks ago

    British Columbia, Canada RB Global Inc. Full time

    When you join RB Global you will be part of a diverse, global team that is focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision.The Senior Marketing Specialist is responsible for driving buyer demand generation and growth through the development, implementation,...

  • Lead Salesforce Solution Architect for Financial Services

    4 weeks ago

    British Columbia, Canada TEEMA Full time

    Job Title: Lead Salesforce Solution Architect for Financial ServicesAt TEEMA, we are seeking a highly skilled and experienced Lead Salesforce Solution Architect to join our team. This key role will be responsible for designing, developing, and implementing cutting-edge Salesforce solutions for our clients in the Financial Services industry.About the...

  • Insurance Specialist

    2 days ago

    British Columbia, Canada Waypoint Full time

    Job Title: Insurance SpecialistAt Waypoint, we are seeking a highly skilled and experienced Insurance Specialist to join our team. The ideal candidate will have a minimum of 1 year of auto insurance experience and excellent verbal and written communication abilities.Key Responsibilities:Sales Management: Achieve a minimum revenue target of $150,000 annually...

  • Lead Auditor

    2 days ago

    British Columbia, Canada, Canada IMSM Full time

    THIS ENGAGEMENT IS SELF EMPLOYED - YOU MUST HAVE AN IRCA or EQUIVALENT LEAD AUDITOR ISO QUALIFICATION TO APPLY Do you have experience in any ISO standards? IMSM is one of the world’s leading ISO specialists. To continue the expansion of our operations, we are keen to meet enthusiastic, ambitious and hardworking professionals to help us reach and exceed our...

  • Electrical Team Lead

    4 weeks ago

    British Columbia, Canada Williams Engineering Canada Inc. Full time

    At Williams Engineering Canada, we brighten the lives of people in our community.Knowing what we do reaches beyond a single project, we believe it's not only our responsibility but our core purpose to engineer cities that are safe, inclusive, and resilient.We believe in the value of shared knowledge to better consult, create, and encourage diverse...

  • Electrical Team Lead

    4 weeks ago

    British Columbia, Canada Williams Engineering Canada Inc. Full time

    At Williams Engineering Canada, we brighten the lives of people in our community.Knowing what we do reaches beyond a single project, we believe it's not only our responsibility but our core purpose to engineer cities that are safe, inclusive, and resilient.We believe in the value of shared knowledge to better consult, create, and encourage diverse...

  • Nintendo Experience Specialist

    3 days ago

    British Columbia, Canada Nintendo of Canada Ltd Full time

    **PURPOSE/SUMMARY**: Our mission is to generate demand for Nintendo experiences and facilitate acquisition, ultimately making people smile. Delivering on this mission is the primary purpose of all Nintendo of Canada, Ltd (NOCL) employees **Nintendo Experience Specialists **(NES) are responsible in visiting various local retail outlets in the **Greater...

  • Lead Primary Care

    2 days ago

    British Columbia, Canada Interior Health Authority Full time

    Interior Health is hiring a permanent full time Lead, Primary Care to join our dynamic team! **The worksite location for this position is flexible within the Interior Health region.** **About the Role**: The Lead, Primary Care, under the leadership of the Director of Urgent and Primary Care Centres, will design strategy and set standards of a regional...

  • Field Sales Specialist

    2 days ago

    British Columbia, Canada Levitt Safety Full time

    If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you! We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work! As a Field...

  • Tutoring Customization Specialist with Sat

    6 months ago

    British Columbia, Canada Your Score Booster Full time

    This is a remote position. We are hiring a Tutoring Customization Specialist to join our growing remote-first company. Reporting directly into the COO, this role will be responsible to meet with students once they have completed the “initial diagnostic” exam that gauges a student’s SAT performance, and identifies their strengths, weaknesses and areas...

  • SQL Migration Specialist for .NET Applications

    4 weeks ago

    British Columbia, Canada Collabera Full time

    Job OverviewWe are seeking a highly skilled SQL Migration Specialist to join our team at Collabera. This is a 12-month contract opportunity with a competitive hourly rate of $30-$32.Location: Remote, PSTDuration: 12 monthsThis role requires expertise in SQL and .NET, with a focus on migration experience, SQL commands, and dynamic scripts. If you have 3-5...