Technical Service Manager, Planning Services
1 week ago
Gordian’s Planning Services team is focused on helping clients, making data driven decisions around their operational effectiveness and capital investments. Our services are founded on rigorous observational assessment, benchmarking, and analysis, which - when combined with the industry’s largest database of financial and facilities data - help our clients make critical decisions about the future of their facilities.
As part of the service team, the Technical Service Manager role is responsible for internal talent development and management. Technical Service Managers identify people’s potential and create an environment of growth and engagement to drive the team to reach that potential through training, work support and individualized professional development plans. Technical Service Managers support our teams internally to ensure quality and value in the delivery of our solutions to clients. The Technical Service Manager shall have well-developed soft skills that allow them to create trusting, positive working relationships. The Technical Service Managers will seize opportunities to drive themselves and colleagues to maximize growth, gain experiences, and evolve in their careers.
Reports to Director, Services and Technology.
**Location**: Remote; Canada or United States - near major airport
This position works remotely, with 20 to 40% travel required. Travel includes company and departmental meetings, hosting training sessions, conducting field training sessions, and/or building assessments.
**Responsibilities**:
Establish & Guide Professional Development Plans
Works with employees to align personal values, professional goals, position responsibilities, and project opportunities into a professional development plan.
Synthesizes and communicates feedback to employees based on direct interactions and information gathered from project teams.
Identifies growth opportunities and provides coaching to overcome challenges proactively.
Coaches and provides guidance on short, medium, and long-term career direction.
Identifies when HR support is needed and collaborates effectively.
Effectively manages to achieve positive team engagement and fulfillment.
Provides technical mentorship and guidance for new hires and Facility Consultants.
Contribute to the Success of the Team
Supports project teams to have direct and effective communication.
Leverages enterprise business tools to drive organizational improvements.
Leads initiatives to achieve team and company goals.
Works with the Account Managers and Project Leads to shape the team environment in which people are fulfilled and growing towards maximum potential.
Celebrates successes and acknowledges accomplishments of the team.
Participates in department recruiting and hiring efforts.
Increases effectiveness of other project teams through data and deliverable support and reviewing work to ensure data accuracy with the support of the Centre of Excellence team.
Maintains expertise in conducting and delivering facility condition assessments.
**Develop and deliver training to meet the needs of the team**:
Contributes to the development and evolution of a learning curriculum for all levels of the department to ensure the team is developing as critical and independent thinkers and the team's effectiveness and success is growing.
Develops and leads in-person or remote training sessions, considering the most effective mode of delivery, including new hire assessment methodology training and cross discipline assessment methodology training.
**Qualifications**:
Associate’s or bachelor’s degree in Architectural Engineering, Mechanical Engineering or Facility/Construction management or a combination of equivalent experience.
7+ years of facilities assessment or inspection, facility operations, design, construction, facilities or property management experience.
Multi-discipline knowledge of building systems including architectural, structural, mechanical (HVAC and Plumbing), electrical systems and/or site utilities.
Proven ability to conduct quantity surveys and estimate replacement values using RS Means data.
Proven ability to evaluate facility/system conditions and conduct lifecycle analysis and identify deficiencies with corrective cost estimates.
Proven performance in conducting and delivering condition assessments by meeting or exceeding Account Manager and customer expectations.
3+ years of people management experience desired.
Strong communication and presentation skills.
Strong organizational and prioritization skills/ability to manage multiple direct and indirect reports simultaneously.
The ability to travel 20 to 40%.
Physical requirements for this role include the ability to walk around an environment for 6-8 hours per day, as well as the ability to ascend/descend a ladder and/or work in outdoor weather conditions as many as several times a month.
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