Bilingual Customer Care Specialist
7 months ago
**Bilingual Customer Care Specialist - ISV**
**Location**: Cross-national work flexibility: remote, in-person, and hybrid (the option to work from our beautiful Victoria, BC office)
**Salary: $51,500 CAD**
**Bilingual: French and Engish**
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorn companies and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution of payments.
As a Bilingual Customer Care Specialist, every day there is a wide variety of questions presented to you. Answering these questions requires that you draw on your superior listening skills, to ensure you are able to identify the needs of our customers. It is important that you have a solution-oriented mindset and can see the bigger picture in the customers’ needs.
**The Opportunity**
**First Line Merchant Support (70%)**
- You will provide basic education on our platform: such as how the Merchant Portal works, how to view reporting, and sharing your understanding of our product suite.
- As the ‘voice of our customers’, you are always listening and ensuring you share this feedback with teams across the organization.
- You are responsible for troubleshooting with Merchants on first-line account management, and general processing questions.
**Department Collaboration (20%)**
- As an integral member of our team, you’ll participate in meetings with the rest of the team to discuss updates like payment integration requirements, outages, bug fixes, product launches, and project status.
- You’ll work closely with Customer Operations Specialists, Technical Specialists, and the Senior Technical Specialists, constantly learning and developing.
- You will organize your daily work as part of a high-performance team.
- You’ll accept feedback and learn from everything you do.
- You will constantly reflect on what worked, what didn’t, and how you can do better; but we will all learn as one.
- We will work as a team to provide incrementally better experiences - you will regularly make suggestions to improve our platform and implement these suggestions to better support our customers and partners.
- Each Customer Care Specialist will work with the Customer Care Manager to identify one long-term project that they will work on and ‘own’ that will directly contribute to the success of the entire team.
**Systems Support and Optimization (10%)**
- Maintain detailed internal notes on OneDrive, documenting problems and solutions for other specialists to use.
- Vote help articles up or down - depending on effectiveness in helping you respond to customer questions. Giving feedback while Be-ing Collaborative - now that’s a win
**Who you are**
We look for big thinkers. People who can drive positive change, step up, and show what’s next - people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:
- Fluent in both French and English
- You are passionate about customer service
- You thrive in an environment where you are always learning and enjoy giving and receiving feedback
- You have 1-2 years of experience in a Customer Support role
- You are a strong individual contributor but an even stronger team player, with a knack for sharing information, including outstanding written and verbal communication skills.
- You have a passion for proper documentation and ticketing notes, and see the value it brings to the team
**Nice to have (but not deal breakers)**:
- Basic technology competencies and experience working with APIs
- Payment’s industry experience
**Perks & Benefits**
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Be part of a company guided by a strong purpose to do good and recognized as the top 1% of the most sustainable companies in all sectors worldwide- Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career- Cross-national work flexibility: remote, in-person, and hybrid (the option to work from our beautiful Victoria, BC office)- Annual paid vacation and wellness days totalling 23 days per calendar year- Retirement saving matching contribution up to 5% of salary- Extended health benefit including dental, vision, and coverage above Canada universal health care- Lifestyle spending account: $300 towards anything that fosters a healthy lifestyle
**Who we are**:
**Shape the evolution**
We are on an exciting journey toward the next frontiers of payment technology, and we look for big thinkers, people with passion, a can-do a
-
Wfh Customer Care Specialist
2 weeks ago
British Columbia, Canada Skybridge Americas Full timeHere at Skybridge Americas, it's all about People. Work At Home Customer Care Specialist We are seeking Customer Care Specialists to join our amazing team in providing great service during every contact. If you are a problem-solver, energetic and enjoy making a positive impact on a person's day, then we'd love you for you to come join us! Awesome Perks...
-
Bilingual Customer Service Representative
4 weeks ago
Vancouver, British Columbia, B6B, British Columbia, Canada Robert Half Full timeOur client is currently recruiting for the role of, Bilingual French speaking Customer Service Specialist to join a dynamic and energetic team. The CSS is responsible for providing best in class customer service, processing sales orders and supporting the external Sales team. This position reports to the Sales Support Manager.Roles and...
-
British Columbia, Canada Interior Health Authority Full timeInterior Health’s Laboratory team has an exciting opportunity for a **Technical Specialist, Point of Care Testing (MLT Grade 5)**, to lead and support the use of Point of Care testing across the health authority. This is a regional role and the position may be based from any Interior Health laboratory location in the southern interior region of B.C. The...
-
Policy Specialist
1 week ago
British Columbia, Canada Interior Health Authority Full timeDo you have strong organizational and communication skills with a customer focus? Do you have experience in policy development? If you answered yes, we have an opportunity for you! Interior Health is seeking a Policy Specialist to join the team. This new position will lead Interior Health's Policy Office activities and implementation of new policies using...
-
Nurse Practitioner
2 weeks ago
British Columbia, Canada TEEMA Full time €100 - €110Job Title: Virtual Nurse Practitioner Pay Rate: Rate will depend on experience $100-$110 per hour Part Time and Casual: 10- 20 hours a week. Our clients is a leading healthcare technology company dedicated to improving access to high-quality healthcare services across Canada. They are committed to leveraging advanced technology to provide virtual...
-
Proposal Specialist
1 week ago
British Columbia, Canada Ventana Construction Corporation Full timeRole Overview:As a Proposal Specialist, you will play a crucial role in our company’s growth by crafting compelling and winning proposals for construction projects. Your expertise in the industry and exceptional writing skills will help us secure valuable contracts. Please only apply if you have experience as a Proposal Specialist in the construction...
-
Proposal Specialist
1 week ago
British Columbia, Canada Ventana Construction Corporation Full timeRole Overview:As a Proposal Specialist, you will play a crucial role in our company’s growth by crafting compelling and winning proposals for construction projects. Your expertise in the industry and exceptional writing skills will help us secure valuable contracts. Please only apply if you have experience as a Proposal Specialist in the construction...
-
Insurance Specialist
2 weeks ago
British Columbia, Canada Waypoint Full timeJob Title: Insurance SpecialistAt Waypoint, we are seeking a highly skilled and experienced Insurance Specialist to join our team. The ideal candidate will have a minimum of 1 year of auto insurance experience and excellent verbal and written communication abilities.Key Responsibilities:Sales Management: Achieve a minimum revenue target of $150,000 annually...
-
British Columbia, Canada Focus on the Family Canada Full timeBilingual Content and Communications CoordinatorLocation: Remote or Head Office, Langley, BCDepartment: French ServicesTerm: Permanent Full Time – 40 Hours per WeekReports to: Program Lead – Focus FamilleAnticipated Start Date: ASAPSalary Range: $47,800 - $54,000Are you looking for a place where you can experience a strong sense of belonging and make a...
-
British Columbia, Canada Focus on the Family Canada Full timeBilingual Content and Communications CoordinatorLocation: Remote or Head Office, Langley, BCDepartment: French ServicesTerm: Permanent Full Time – 40 Hours per WeekReports to: Program Lead – Focus FamilleAnticipated Start Date: ASAPSalary Range: $47,800 - $54,000Are you looking for a place where you can experience a strong sense of belonging and make a...
-
Field Sales Specialist
2 weeks ago
British Columbia, Canada Levitt Safety Full timeIf you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you! We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work! As a Field...
-
Proposal Specialist
1 month ago
British Columbia, Canada Ventana Construction Corporation Full timeRole Overview:As a Proposal Specialist, you will play a crucial role in our company’s growth by crafting compelling and winning proposals for construction projects. Your expertise in the industry and exceptional writing skills will help us secure valuable contracts. Please only apply if you have experience as a Proposal Specialist in the construction...
-
Proposal Specialist
2 weeks ago
British Columbia, Canada Ventana Construction Corporation Full timeRole Overview: As a Proposal Specialist, you will play a crucial role in our company’s growth by crafting compelling and winning proposals for construction projects. Your expertise in the industry and exceptional writing skills will help us secure valuable contracts. Please only apply if you have experience as a Proposal Specialist in the construction...
-
Proposal Specialist
1 month ago
British Columbia, Canada Ventana Construction Corporation Full timeRole Overview:As a Proposal Specialist, you will play a crucial role in our company’s growth by crafting compelling and winning proposals for construction projects. Your expertise in the industry and exceptional writing skills will help us secure valuable contracts. Please only apply if you have experience as a Proposal Specialist in the construction...
-
Proposal Specialist
2 days ago
British Columbia, Canada Ventana Construction Corporation Full timeRole Overview: As a Proposal Specialist, you will play a crucial role in our company’s growth by crafting compelling and winning proposals for construction projects. Your expertise in the industry and exceptional writing skills will help us secure valuable contracts. Please only apply if you have experience as a Proposal Specialist in the construction...
-
Specialist, Change Management
7 months ago
British Columbia, Canada PHSA Full time**Specialist, Change Management** PHSA Corporate Vancouver, BC Reporting to the Manager Change Management, Workforce Strategies, the Change Management Specialist leads and supports comprehensive change management programs in support of small and large scale organizational process redesigns and transformational business strategy initiatives analyzing the...
-
british columbia, Canada Ventana Construction Corporation Full timeRole Overview:As a Proposal Specialist, you will play a crucial role in our company’s growth by crafting compelling and winning proposals for construction projects. Your expertise in the industry and exceptional writing skills will help us secure valuable contracts. Please only apply if you have experience as a Proposal Specialist in the construction...
-
British Columbia, Canada Focus on the Family Canada Full timeBilingual Content and Communications CoordinatorLocation: Remote or Head Office, Langley, BCDepartment: French ServicesTerm: Permanent Full Time – 40 Hours per WeekReports to: Program Lead – Focus FamilleAnticipated Start Date: ASAPSalary Range: $47,800 - $54,000Are you looking for a place where you can experience a strong sense of belonging and make a...
-
British Columbia, Canada Focus on the Family Canada Full timeBilingual Content and Communications CoordinatorLocation: Remote or Head Office, Langley, BCDepartment: French ServicesTerm: Permanent Full Time – 40 Hours per WeekReports to: Program Lead – Focus FamilleAnticipated Start Date: ASAPSalary Range: $47,800 - $54,000Are you looking for a place where you can experience a strong sense of belonging and make a...
-
British Columbia, Canada Focus on the Family Canada Full timeBilingual Content and Communications Coordinator Location: Remote or Head Office, Langley, BC Department: French Services Term: Permanent Full Time – 40 Hours per Week Reports to: Program Lead – Focus Famille Anticipated Start Date: ASAP Salary Range: $47,800 - $54,000 Are you looking for a place where you can experience a strong sense of...
