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Customer Service Agent
4 months ago
Join an Industry Leader and Canadian Distributor of Luggage, Suitcases, and Bags. Our well-known brands include **Travelpro, SwissGear, Bench, Roots, David Jones**, **Simon Chang,** and more
The Customer Service Agent offers important support for our company’s activities. He/She ensures the satisfaction of our customers by offering an outstanding service and by following the standards established in the Customer Service and After Sales department.
Reporting to the Customer Service and After Sales Manager, the selected person responds to inquiries, gives information about the company's products, services, warranties and policies. Also provides service to customer such as receiving orders, invoicing and processing service requests.
**Responsibilities**:
- Maintain a positive, empathetic, and professional attitude towards clients at all times.
- Follow up on warranty complaints and claims with customers and all stakeholders involved.
- Respond quickly to customer requests.
- Process customer orders accurately and on time.
- Track the movement of parts, supplies and materials and ensure shipment and receipt according to schedule.
- Collaborate on billing and credit processes (pre-invoicing, freight calculation, creation, modification and printing of invoices and credit notes, daily sales reports).
- Update master files (customer records, retailers, product numbers, retail prices, etc.).
- Issue return authorization numbers and follow up.
- Carry out different validations (procurement, quotations, etc.).
- Other related duties as required.
**Education and experience**:
- DES (High School Diploma) or equivalent customer service experience.
- 3 years of experience in customer service and data entry in an environment related to the distribution of finished products.
- Comfortable with the use of computer tools and other office equipment.
- Bilingual in French and English.
**Skills and abilities**:
- Excellent verbal and written communication skills in both, French and English.
- Attention to detail and time management.
- Team player with a positive attitude.
- Organizational skills.
**What We Offer**:
- Compensation based on experience.
- Comprehensive group insurance including life insurance, drugs, dental, medical and long-term disability.
- Hybrid mode (4 days on site & 1 day remote as per your choice).
- 35 hours of work per week with Flex Hours Program.
- 5 sick/personal paid days per year.
- On-site parking.
- A great team with a strong collaborative spirit.
- An industry leader company
**About the Holiday Group**:
- **Luggage Industry Leader and Canadian Distributor of Luggage, Suitcases, and Bags**_
Holiday Group manufactures quality luggage, suitcases, computer bags, handbags, backpacks, sports bags and totes under brands such as Travelpro, SwissGear, Bench, Roots, David Jones, and Simon Chang, among others.
We provide high-quality, affordably-priced soft and hard shell suitcases for seasoned business travelers, as well as occasional vacationers. Our full range of trendy backpacks is sturdy for everyday use, with looks and features that suit every type of consumer, from students to business executives.
Holiday Group also produces fashion handbags in all shapes, sizes, colours, styles, and materials to satisfy all tastes and ages. Our products are available at major retailers and specialized boutiques across Canada, namely Montréal, Toronto, and Vancouver.
**Commis au service à la clientèle**
Rejoignez un chef de file de son industrie et principal distributeur canadien de valises et de sacs. Nos marques comprennent **Travelpro**, **SwissGear**, **Bench**, **Roots**, **David Jones**, **Simon Chang**, entre autres.
La/Le Commis au service à la clientèle, offre un soutien important pour les activités de notre entreprise. Il/Elle s’assure de la satisfaction de nos clients en offrant un service hors-pair et selon les normes établies dans le département du Service à la clientèle et après ventes.
Relevant du Gestionnaire du Service à la clientèle et après ventes, la personne choisie répond aux demandes de renseignements, donne des informations au sujet des produits, des services, des garanties et des politiques de l’entreprise et fournit des services à la clientèle tels que la réception des commandes, la facturation et le traitement des demandes de service.
**Responsabilités**:
- Répondre rapidement aux demandes des clients (en personne, par téléphone, courriel).
- Maintenir une attitude positive, empathique et professionnelle envers les clients en tout temps. Assurer le suivi des plaintes et des réclamations de garantie avec les clients et tous les intervenants impliqués.
- Répondre rapidement aux demandes des clients.
- Traiter les commandes des clients avec précision et dans les délais.
- Effectuer le suivi des mouvements de pièces, fournitures et matériaux et s’assurer de l’expédition et de la réception selon les échéanciers prévus.
- Collabore
