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Bilingual customer service agent

4 months ago

MontérégieOuest SaintAnicet, Canada Fed Supply Full time

Hello, I'm Jérémy, recruitment consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of supply chain and logistics experts speak your language and operate in your world.
Hello, I'm Jérémy, recruitment consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of supply chain and logistics experts speak your language and operate in your world.
We're looking for a bilingual customer service agent to join a great team for our client in the construction industry, located in Salaberry-de-Valleyfield.

Main responsibilities:

- Contribute to the company's image by ensuring the quality of information provided to customers;
- Ensure and monitor the integrity and accuracy of information entered into the customer management system when opening and updating customer accounts;
- Assist customers with account openings, updates, payments, complaints or requests for information, by telephone, return e-mail or letter, or in direct contact with customers;
- Explain product sales conditions clearly and fairly.
- Conduct customer satisfaction surveys;
- Monitor and validate exceptional transactions on a daily basis, whether declared or not, and if necessary, draw up an analysis report to share information;
- Participate in call center activities as defined by the Customer Service Supervisor;
- Other duties related to the position.
Skills required :

- Completed DES;
- One (1) to three (3) years' experience in customer service;
- Communication skills (English and French) and computer skills (an important asset);
- Customer service orientation and self-control;
- Ability to multitask;