24-hour Services Shelter Worker

3 weeks ago

Toronto, Canada Fred Victor Full time

**INTERNAL/EXTERNAL**

**Job Title**: 24-Hour Services Shelter Worker, EVH
**Position Type**: Bargaining Unit, Full-Time, Contract (6 months, likely to be extended)
**Number of Positions: 4**_ _
**Rate**: $26.52 per hour
**Hours**:37.5 hours
**Position #1: Wednesday - Sunday, 7am-3pm**
**Position #2: Thursday - Monday, 3pm - 11pm**
**Position #3: Thursday - Monday, 3pm-11pm**
**Position #4: Sunday - Thursday, 3pm-11pm**
**Supervisor**:Senior Manager, Edward Village Hotel
**Posting Date**: March 2, 2023
**Application Deadline**: March 13, 2023_ _
**Location**: 185 Yorkland Blvd., North York

**Why Fred Victor?**
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are** **committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

Edward Village Hotel, a temporary Shelter operated by Fred Victor, is an emergency shelter with specialized
supports for homeless women, men and couples who face barriers due to mental health issues, substance use,
social isolation, immigration status, unemployment/underemployment challenges and history with the criminal
justice system. The clients come from racially, culturally, and ethnically diverse backgrounds who can access on site
enhanced case management and housing services, mental health and addictions counselling, trauma informed care
support, harm reduction interventions provided by staff and Peers, access to primary health care and referrals and
continuous one-on-one check in supports. The main goal of the program is to assist clients with securing permanent
affordable and safe housing with service connections to the community of their choice.

**Does this sound like work you want to be a part of?**
We offer a (high-energy/learning/caring/supportive/collaborative) environment, an opportunity to join a diverse
team of caring professionals and a chance to make a difference. With over 60 programs and services and more than
21 sites, there are lots of opportunities to grow your career with us. Many members of the management team
started in relief and front-line roles.

**What You Will Do**:

- Administrative tasks such as answering the phone, processing client intakes and discharges, and tracking

statistical information
- Record client notes, intake forms, and discharge plans in accordance to Toronto Shelter Standards and FVC’s

policies and procedures.
- Support the residents with daily needs
- Complete stats as assigned by the Program or Senior Manager
- Follow up in a timely manner with clients and other team members
- Clearly communicate with clients and other team members
- Provide appropriate referrals, information and advocacy to other support services to assist clients to meet

the goals outlined in their case plans
- Use emergency building systems and follow fire procedures
- Liaise and support external agency staff while they are onsite delivering support services to clients
- Communicate and demonstrate appropriate professional boundaries with clients, staff, and community

partners and abide by all the Fred Victor Centre’s policies and procedures e.g. Anti-Harassment and
Discrimination and the Staff Code of Conduct
- Crisis intervention and conflict resolution skills
- Work in accordance to the Ontario Occupational Health and Safety Act
- Other duties as assigned by the Senior Manager/Program Managers

**What You Bring to the Team**:

- Direct experience in a residential setting
- Experience working from a client centered approach with chronically homeless adults including those who,

come from racially and ethnically diverse backgrounds, experience barriers to services due to physical and
mental health, substance use, social isolation, abuse, sexual orientation, history in the criminal justice system,
recent immigration, or who are transgender
- Position requires strong written, interpersonal, and oral communication skills; strong assessment, informal

counseling, analytical, and group facilitation skills; and a highly developed ability to plan and prioritize work,
while remaining adaptable and flexible
- Possess strong skills in crisis intervention, and conflict resolution and be able to have sound problem solving and

decision making skills under pressure and be able to create and implement creative solutions
- Knowledge and awareness of the housing first approach
- Extensive knowledge of community based resources for low income people
- Ability to network with external agency staff to meet client needs
- Ability to work productively within a team setting and also independently
- Must have ability to constructively give and receive feedback
- Ability to work with limited direct day-to-day supervision
- Well-developed interpersonal skills that will produce effective and productive relationships with the residents,

community, external a

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