24-hour Services Shelter Worker, 24-hour Respite

1 month ago

Toronto, Canada Fred Victor Full time

**INTERNAL/EXTERNAL**

**Job Title**: 24-Hour Services Shelter Worker, 24-Hour Respite
**Position Type**: Bargaining Unit, Full-Time, Permanent
**Number of Positions: 2**_ _
**Rate**: $26.52 per hour
**Vacation**:4 weeks** **to start

**Benefits**:Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with

premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid
sick leave and float day

**RRSP**:RRSP with 6.5% employer contribution and 4% employee contribution after successful
completion of probation

**Hours**:37.5 hours per week
**Position #1**:Tuesday to Saturday; 4pm - 12am
**Position #2**:Thursday to Monday; 12am - 8am

**Supervisor**:Senior Manager, 24-Hour Respite
**Posting Date**: May 18, 2023
**Application Deadline**: May 31, 2023_ _
**Location**: 701 Fleet Street, Toronto

**Why Fred Victor?**
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are** **committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

Fred Victor 24-Hour Respite Program was specifically designed to provide shelter and support for chronically homeless
women, men, couples and pets many labeled as “hard to serve” and having difficulty maintaining shelter elsewhere.

**Does this sound like work you want to be a part of?**
We offer a (high-energy/learning/caring/supportive/collaborative) environment, an opportunity to join a diverse
team of caring professionals and a chance to make a difference. With over 60 programs and services and more than
21 sites, there are lots of opportunities to grow your career with us. Many members of the management team
started in relief and front-line roles.

**What You Will Do (Position Summary)**
- Administrative tasks such as answering the phone, processing client intakes and discharges, and tracking

statistical information.
- Record client notes, intake forms, and discharge plans in accordance to Toronto Shelter Standards and Fred

Victor’s policies and procedures.
- Support the residents with daily needs.
- Complete hourly wellness-checks, monitor wellness in bathrooms, and facility site walk arounds.
- Complete stats as assigned by the shelter manager.
- Follow up in a timely manner with clients and other team members.
- Clearly communicate with clients and other team members.
- Work with clients who have pets at the shelter with them.
- Work with clients who are living with a partner in the shelter.
- Provide appropriate referrals, information and advocacy to other support services to assist clients to meet

the goals outlined in their case plans.
- Develop, facilitate and evaluate weekly Support Groups for shelter residents.
- Use emergency building systems and follow fire procedures.
- Meet monthly with the Shelter Manager for supervision.
- Liaise and support external agency staff while they are onsite delivering support services to clients.
- Communicate and demonstrate appropriate professional boundaries with clients, staff, and community

partners and abide by all the Fred Victor Centre’s policies and procedures e.g. Anti-Harassment and
Discrimination and the Staff Code of Conduct.
- Crisis intervention and conflict resolution.
- Work in accordance to the Ontario Occupational Health and Safety Act.
- Participate in on-going evaluation, development and review of shelter programs and Policy and Procedures.
- Work on organizational committees and participate in planning special events as negotiated with the
- Program Manager.- Other duties as assigned by the Shelter Manager.

**What You Bring to the Team (Qualifications)**:

- 2 years’ experience in a shelter setting
- Direct experience working from a client centered approach with chronically homeless adults who come from a

racially and ethnically diverse background, who experience barriers to services due to physical and mental
health, substance use, social isolation, abuse, sexual orientation, history in the criminal justice system, recent
immigration, or who are transsexual, or have pets in their care
- Position requires strong written, interpersonal, and oral communication skills; strong assessment, informal

counseling, analytical, and group facilitation skills; and a highly developed ability to plan and prioritize work,
while remaining adaptable and flexible
- Possess strong skills in crisis intervention and conflict resolution and be able to have sound problem solving and

decision making skills under pressure and be able to create and implement creative solutions.
- Extensive knowledge of community based resources for low income people
- Ability to network with external agency staff who are on site to meet client needs
- Ability to work productively within a team setting and also independently
- Must have ability to constructively give and receive fee

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