Manager, Shelter and Respite Services

1 month ago

Toronto, Canada Dixon Hall Full time

**Employment Type**: Full-time, Long-term Contract
**Department**: Shelter and Respite Services
**Union**: Excluded
**File #**: 23-HHS-122
**Posting Date**: November 29, 2023
**Posting Close**: December 13, 2023
**Location**:100 Princes' Blvd, Toronto, ON M6K 3C3

**Dixon Hall** is a multi-service agency located in the heart of east downtown Toronto committed to realizing the vision of a city where everyone thrives. Since 1929, we have been touching the lives of thousands of our community’s most vulnerable residents by providing a range of programs and services across every stage of life. We create lasting solutions to end poverty, social injustices, and isolation in Toronto. We value respect, diversity, integrity, care, compassion, and accountability.

Reporting to the Senior Manager, Shelter and Respite Services, the Manager, Shelter and Respite Services is responsible for ensuring the delivery of programs and services intended to build community, enhance housing stability and quality of life for clients. The Manager, Shelter and Respite Services is also responsible for oversight of the operational requirements of their assigned portfolio, to work collaboratively with management from other departments and programs by enhancing the current services, and for taking our program to a new and improved level of service.

**Duties and Responsibilities**

**Nature and Scope**
- Develop and implement strategic initiatives that build community.
- Develop and manage partnerships that provide opportunities for tenants.
- Manage relationships with TCHC, neighbourhood groups and community members.
- Ensure that qualified applicants are recruited and hired, and that staff vacancies are filled in a timely manner in collaboration with the People and Culture department.
- Administer the collective agreement.
- Participate in planning and evaluating provided services and the collection of data.
- Continue to improve their professional knowledge, recognizing trends and issues with tenants.
- Operate effectively under pressure and, when needed, work outside regular office hours.

**Program Delivery**
- Management of the Shelter and Respite Services Team located at the assigned program site to deliver quality services to applicants, tenants and communities.
- Ensure Team compliance with all relevant legislation, Company policy and Procedures.
- Manage the Shelter and Respite Services budget and expenditures for the assigned program site.
- Ensure effective performance against key performance indicators and targets associated with the Shelter and Respite Services Team.
- Providing timely and accurate internal and external reporting including compliance and funder reporting.
- Providing leadership in situations where the tenant community or neighbouring community are affected, coordinating the response, and communicating with staff, local politicians, neighbours, community groups and others as necessary.
- Managing complaints and appeals in line with agreed policy.
- Ensuring record keeping & administrative systems are effectively maintained.
- Ensuring effective management and supervision of all staff in the Shelter and Respite Services Team working at the assigned program site.
- Ensuring that staff adheres to the organization’s Customer Service principles and Code of Conduct.
- Implement ‘work smarter’ strategies to improve practice and deliver management efficiencies.
- Participate as a member of the management team and ensure that approaches and processes are consistent and effective in achieving the project’s desired outcomes.

**Partnership Development**
- Manage and support change in implementing Dixon Hall’s housing agenda.
- Develop and implement partnerships with support agencies.
- Liaise and develop initiatives with other stakeholders and partners.
- Participate in Dixon Hall’s Performance Development Program.
- In cooperation with the HR team, support staff to undertake training and professional development that will improve service delivery.
- Identify and raise any concerns about unethical behavior or action by staff that are contrary to identified Agency policies and/or procedures or the Toronto Shelter Standards.
- Participate in any internal or external meetings as requested by the CEO.
- In collaboration with the Human Resources department, assist with developing job descriptions, work plans and conducting recruitment processes for the Shelter and Respite Services Team.
- Carry out any other management or service development activities as required by the CEO or Board of Directors.

**Human Resources**
- Directly supervise the staff assigned to the program site location.
- Under direction from the Human Resources team, ensure that qualified job applicants are selected and that vacancies are filled in a timely manner.
- Review and approve bi-weekly timesheets, all overtime, and requests for sick time and vacation time.
- Participate in the progressive disciplinary processes.

**Organizational Effe

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