24-hour Services Shelter Worker, Fatima House

3 weeks ago

Toronto, Canada Fred Victor Full time

**INTERNAL/EXTERNAL**

**Job Title**: 24-Hour Services Shelter Worker, Fatima House
**Position Type**: Bargaining Unit, Full-Time, Contract (1 year)
**Number of Positions: 1**
**Rate**: $26.52 per hour
**Vacation**:7% Vacation Pay
**Hours**:37.5 hours per week, Tuesday - Saturday, 3:00pm - 11:00pm***
**Supervisor**:Senior Manager, Fatima House***
**Posting Date**: August 24, 2023
**Application Deadline**: September 5, 2023_ _
**Location**: 1059 College Street, Toronto

**Why Fred Victor?**
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are** **committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

Fatima House is a low barrier, trans-inclusive and welcoming space for women to reside and work towards permanent
housing. Services will address immediate basic needs for food and sleep; personal needs for showers and laundry; social
and recreation needs for sharing fun activities with other women; health needs such as primary care, addictions treatment
and counselling; allied services such as income, legal problems, housing and safety. The provision of formal and informal
programming, advocacy, informal counseling and support, information and referral are also an integral part of this service.
Fatima House’s service approach is based on principles of Housing-First, Harm-Reduction, recovery, low-barrier service,
trauma informed, anti-oppression and welcoming and inclusive client-centered service delivery.

**Does this sound like work you want to be a part of?**
We offer a supportive environment, an opportunity to join a diverse team of caring professionals and a chance to
make a difference. With over 60 programs and services and more than 21 sites, there are lots of opportunities to
grow your career with us. Many members of the management team started in relief and front-line roles.

**What You Will Do**:

- Process client intakes, transfers and support clients with daily needs
- Record client notes, intake forms, and discharge plans in accordance with Toronto Drop-in/Respite services

Standards and FVC’s policies and procedures.
- Serving meals; house keeping duties including doing dishes; light cooking duties
- Implementing programming for service users
- Understanding and commitment to harm reduction practices and principles
- Distribution of harm reduction kits and stocking of harm reduction supplies
- Perform safety checks and building rounds
- De-escalate and manage conflict with or among clients
- Responsible for resolving client’s complaints when appropriate, including timely follow-up
- Provide appropriate referrals, information and advocacy to other support services to assist clients to meet

the goals outlined in their case plans and housing
- Use emergency building systems and follow fire procedures.
- Lead and support external agency staff while they are onsite, delivering support services to clients
- Communicate and demonstrate appropriate professional boundaries with clients, staff, and community

partners and abide by all the Fred Victor Centre’s policies and procedures e.g. Anti-Harassment and
Discrimination and the Staff Code of Conduct
- Work in accordance with the Ontario Occupational Health and Safety Act
- Identify, intervene, and effectively deal with crisis and conflict situations
- Deal with emergency situations as they arise
- Must be able to lift 10lbs.
- Brining deliveries, and organizing the storage
- Clearing client rooms to prepare them for new intakes.
- Perform administrative tasks such as communications, reports, finding and coordinating staff coverage,

information management of service statistics and client information as required
- Participate in regular meetings and evaluations with Program Manager/Senior Manager
- Observe work related requirements such as punctuality, attending staff meetings, meeting deadlines and

working with or without direct support
- Other duties as required**
**What You Bring to the Team**:

- Educational background in social services or human services including continuing education aimed at deepening

practice in working with vulnerable individuals
- Knowledge of substance use and addictions, specifically injection drug use, through a combination of lived

experience, work experience, and/or education/training
- Knowledge and prior work experience in the supportive housing and homelessness sector and understanding of

the issues facing marginalized women living with impacts of poverty, mental illness and addiction issues
- Knowledge of community-based resources and services, and experience of supporting individuals to navigate

the service system across multiple sectors such as housing, legal, income support, health and settlement
- Commitment to community development practices, including understanding that peopl

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