24-hour Services Shelter Worker

1 month ago

Toronto, Canada Fred Victor Full time

**INTERNAL**

**Job Title**: 24-Hour Services Shelter Worker - Case Manager (Part-Time), T2H
**Position Type**: Bargaining Unit, Part-time, Permanent
**Number of Positions: 1**_ _
**Rate**: $23.20 per hour
**Vacation**: 8% Vacation Pay
**Hours**:15 hours per week; Saturday & Sunday, 3:30pm - 11:30pm***
**Supervisor**:Senior Manager, Transition to Housing
**Posting Date**: June 12, 2023
**Application Deadline**: June 23, 2023_ _
**Location**: 386 and 388 Dundas St. E., Toronto

**Why Fred Victor?**
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are** **committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

The FV Transition to Housing Program is a 37-bed program for homeless women and transgender people who are
18+, new to the shelter system, mobile, independent and motivated to move on to permanent housing with the
support from FV T2H staff. This program welcomes pets. Anyone interested in the program will be referred by a
sector Case Manager. The goal of the program is to assist clients with securing permanent housing.

**Does this sound like work you want to be a part of?**
We offer a supportive and collaborative environment, an opportunity to join a diverse team of caring professionals
and a chance to make a difference. With over 60 programs and services and more than 21 sites, there are lots of
opportunities to grow your career with us. Many members of the management team started in relief and front-line
roles.

**What You Will Do**:

- Intensive case management with residents.
- Implement harm reduction following harm reduction principles and client-centered recovery philosophy.
- Conduct community outreach and advocacy and foster engagement with harm reduction programs

including workshops and social activities.
- Ensure safe disposal of used harm reduction equipment in accordance with established protocols and

provide overdose prevention, education, and support.
- Work with the T2H Harm Reduction Committee members to explore, support, and create opportunities for

harm reduction programming and services.
- Provide mental health and addictions support to residents and liaise residents with community resources as

needed.
- Implement trauma informed practices by ensuring the physical safety of residents and awareness of

potential triggers to avoid re-traumatization.
- Use a strengths-based approach, focused on skills building to further develop resiliency.
- Assist clients with housing inquiries, searches, and bookings.
- Build connections with landlords and connect with eviction prevention programs in the City of Toronto.
- Accompany residents to view apartments, lease signing and support with move-ins.
- Supports the T2H team with daily tasks.
- Record client notes, intake forms, and discharge plans in accordance with T2H services Standards and FVC’s

policies and procedures.
- Report all accidents, injuries, and occurrences in writing as requested.
- Collect data, including residents’ demographics, service statistics, and goal achievement.
- Provide appropriate referrals, information, and advocacy to other support services to assist residents to

meet the goals outlined in their case/care plans.
- Other duties as required.

**What You Bring to the Team**:

- A minimum of 2-3 years of experience providing mental health and addictions case management services.
- Experience within the homeless and/or residential services sector, with an emphasis on providing support

through a recovery and strength-based approach.
- Knowledge of housing services and resources.
- Proven experience, ability and skills providing intensive case management services and life skills programming to

clients using a client-centered, anti-oppressive and harm reduction framework.
- An understanding of the functions of Case Management, including assessment, service planning, skills teaching,

referrals, and monitoring.
- Knowledge of psychosocial rehabilitation, recovery principles and trauma-informed care.

**What Sets You Apart**
- Strong counseling, advocacy, life skills, crisis intervention and prevention, conflict resolution and negotiation

skills.
- Possess strong skills in crisis intervention and conflict resolution.
- Strong problem solving and decision-making skills.
- Strong understanding and commitment to social justice, anti-racism and anti-discrimination practices.
- Excellent written, interpersonal, and oral communication skills.
- Training in Shelter Standards, First Aid, CPR, CPI, Customer Service, Harm Reduction, Trauma Informed Service

an asset.
- Administrative and organizational skills including literacy in Word, Excel, Outlook, Windows, Pirouette and SMIS.

**Compensation and Benefits**
- For the 24-Hour Services Shelter Worker - Case Manager, Fred Victor offers an hourly

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