24-hour Services Shelter Worker

3 weeks ago

Toronto, Canada Fred Victor Full time

**INTERNAL/EXTERNAL**

**Job Title**: 24-Hour Services Shelter Worker, BUS
**Position Type**: Bargaining Unit, Full-Time, Permanent
**Number of Positions: 3**_ _
**Rate**: $26.52 per hour
**Vacation**:4 weeks** **to start

**Benefits**:Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with

premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid
sick leave and float day

**RRSP**:RRSP with 6.5% employer contribution and 4% employee contribution after successful
completion of probation

**Hours**:37.5 Hours per week
**Position #1: Monday to Friday, 8am - 4pm, required to work one weekend a month**
**Position #2: Monday to Friday, 10am - 6pm, required to work one weekend a month**
**Position #3: Monday to Friday, 3pm - 11pm; required to work one weekend a month**
**Supervisor**:Senior Manager, Bethlehem United Shelter
**Posting Date**: January 23, 2023
**Application Deadline**: February 3, 2023_ _
**Location**: 1161 Caledonia Road, Toronto

**Why Fred Victor?**
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are** **committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

Fred Victor Bethlehem United Shelter is a 70-bed site for women, men and couples who are homeless and facing
challenges such as living with severe mental health issues and dealing with substance use. Clients are allowed to
have their pets while staying at the shelter.

**Does this sound like work you want to be a part of?**
We offer a (high-energy/learning/caring/supportive/collaborative) environment, an opportunity to join a diverse
team of caring professionals and a chance to make a difference. With over 60 programs and services and more than
21 sites, there are lots of opportunities to grow your career with us. Many members of the management team
started in relief and front-line roles.

**What You Will Do**
- Administrative tasks such as answering the phone, processing client intakes and discharges, and tracking

statistical information
- Record client notes, intake forms, and discharge plans in accordance to Toronto Shelter Standards and Fred

Victor’s policies and procedures
- Support the residents with daily needs such as, informal counseling, basic core case management services

and medication documentation
- Do hourly room checks and building rounds
- Clean, launder and strip beds
- Complete stats as assigned by the Senior Manager
- Follow up in a timely manner with clients and other team members
- Clearly communicate with clients and other team members
- Work with clients who are living with a partner in the shelter
- Provide appropriate referrals, information and advocacy to other support services to assist clients to meet

the goals outlined in their case plans
- Develop, facilitate and evaluate weekly Support Groups for shelter residents
- Use emergency building systems and follow fire procedures
- Meet monthly with the Shelter Supervisor for supervision
- Liaise and support external agency staff while they are onsite delivering support services to clients
- Communicate and demonstrate appropriate professional boundaries with clients, staff, and community

partners and abide by all the Fred Victor Centre’s policies and procedures e.g., Anti-Harassment and
Discrimination and the Staff Code of Conduct
- Crisis intervention and conflict resolution
- Work in accordance to the Ontario Occupational Health and Safety Act
- Participate in on-going evaluation, development and review of shelter programs, policies and procedures
- Work on organizational committees and participate in planning special events as negotiated with the Senior

Manager
- Other duties as assigned**
**What You Bring to the Team**:

- 2 years of experience in a shelter setting
- Educational background in social services or human services including continuing education aimed at deepening

practice in working with vulnerable individuals
- Direct experience working from a client centered approach with chronically homeless adults who come from

racially and ethnically diverse backgrounds, who experience barriers to services due to physical and mental

health, substance use, social isolation, abuse, sexual orientation, history in the criminal justice system, recent

immigration, or who are transgender, or have pets in their care
- Strong assessment, informal counseling, analytical, and group facilitation skills
- Highly developed ability to plan and prioritize work, while remaining adaptable and flexible
- Strong skills in crisis intervention and conflict resolution and be able to have sound problem solving and decision

making skills
- Extensive knowledge of community-based resources for low-income people
- Ability to network with external agencies to meet client needs
- Ability to work prod

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