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Product Support Specialist
1 week ago
**Role and Responsibilities**
CAE Pelesys is looking for Product Support Specialist's to work with our Customer Support Team.
**Summary**
In this role you will be responsible for supporting and maintaining the Pelesys product suite for our customers and internal stakeholders. You will work closely with Operations, L3 Support, software developers, and other departments to ensure that the system meets the needs of the customer and that we meet our SLA.
**What you will be doing**:
- Maintain strong support relationships with our client.
- Utilize expertise in SQL, databases, ILS, Microsoft Azure, and Remote Desktop to troubleshoot and resolve customer concerns.
- Demonstrate proficiency in adjusting, executing scripts and familiarity with Cosmos and other developer tools.
- Investigate and diagnose complex technical issues, ensuring timely and effective solutions.
- Collaborate with cross-functional teams to escalate and resolve issues efficiently.
- Act as a fast learner, adapting to evolving technologies and staying updated on industry best practices.
- Take initiative in problem-solving and contribute to continuous improvement of support processes.
- Mentoring and coaching within the team, new members and other support groups including L1.
**Requirements**:
- Strong knowledge of relational or NoSQL databases, ILS, Microsoft Azure,.Net and Remote Desktop.
- Proficiency in scripting (I.e. Powershell) with the ability to write and debug scripts.
- Experience with Cosmos and other developer tools is a plus.
**What you will bring**:
- Exceptional troubleshooting and investigation skills.
- Fast learner with the ability to adapt to new technologies quickly.
- Proactive approach and ability to take initiative in problem-solving.
- Effective communication skills and collaborative mindset.
- Excellent written and verbal communication skills
- Results oriented who is proactive and has ability to multi task, prioritize and work independently.
- Education in Computer Science or Software Engineering
- Has 3+ years experience in a similar role
**Working Conditions**:
This position requires specific working hours and participating in ''on-call'' coverage with other members of the team to maintain our 24/7 support services.
**CAE offers**:
- an environment where your initiatives will be recognized and valued
- the opportunity to travel internationally
- the opportunity to work on a variety of projects on a multidisciplinary team
- the opportunity to represent the organization at external conventions and conferences
- the possibility to work from home occasionally
- flexible schedules
- attractive employee benefits
Come share your passion with us
LI-JN1
**Position Type**
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
**Equal Employment Opportunity**
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
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